collector mortgage loan assistant resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

To become associated with a successful organization that recognizes hard work and will allow me the opportunity to grow professionally and to utilize my the 10 plus years of administrative and customer service experience while giving the highest standard of customer service and adhering to all regulatory guidelines. I can be a valued member of the team, and assets to any organization that I join. I am also fluent in Spanish which is beneficial to any company.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
07/2017 to Current Collector/Mortgage Loan Assistant Vantage West Credit Union | City, STATE,
  • I collect monies owed to the Credit Union
  • Assist with incoming calls.
  • Take ACH payments over the phone.
  • Submitted collateral insurance.
  • Submitted repo and foreclosures process documents
  • Analyzed loan files, including review of borrower's income, assets and credit, verified compliance to specific underwriting criteria and input new loans into designated software.
  • Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
  • Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
  • Scheduled and creating meetings and appointments in outlook
  • Generated emails, memos and monthly reports
  • Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
  • Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
  • Examined and verified information in loan application and closing documents.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Updated details in company database by keying in customer contacts and delivery dates.
06/2013 to 04/2016 Senior Collection/Administration Officer Pima Federal Credit Union | City, STATE,
  • I collect monies owed to the Credit Union on delinquent auto, credit cards, and mortgage loans while following all rules and regulations of the Credit Union in addition to giving great member service, my daily accomplishments consist of the following, I handle all repossessed and out for repo accounts, including auction and impound accounts.
  • I submitted collateral insurance, filed GAP, Warranty and Skip claims, prepared repo affidavits and monthly repo reports.
  • I prepared and processed loan modifications took payments over the phone, processed the daily ACH payments.
  • I also did payment adjustments to accounts such as effective dating recasting, offsetting transferring payments and waiving late fees.
  • I collected monies owed on mortgage loans up to 30 days delinquent.
  • Supported our mortgage department with administrative support involving loan modifications, inbound mortgage calls for payment, insurance and escrow information.
  • Assisted with file maintenance by inputting and updating members information.
  • Gathered & reviewed all loan modifications documents made sure all credit union and Federal rules and regulations were followed.
  • Created monthly reports in excel.
  • Scheduled and created meetings in outlook.
  • I was also a Member of Pima Federal Credit Union Youth Committee and a member of the AYIN Arizona Youth Involvement Network for Arizona Credit Unions.
08/2007 to 09/2012 Collector/Loan Officer Cash Time Title Loans | City, STATE,
  • Collected monies owed on auto title loans.
  • Worked front and back-end collections and charged off accounts.
  • Placed 70 plus outgoing calls a day, answering incoming calls emails and meeting customers in person.
  • Skipped trace accounts pulled files worked references and sent out demand letters.
  • Placed accounts out for repo.
  • Prepared monthly delinquency and charge off reports.
  • Handle auction proceeds.
  • Prepared and processed new and old loans, added liens, and took notarized titles to title company.
  • Took payments over the phone and in person.
  • Crated monthly reports in excel.
  • Created and scheduled meetings in outlook Calander.
  • Order office supplies and did bank runs.
09/2006 to 08/2007 Collection Manger Check Center | City, STATE,
  • Manage small collection department of 5.
  • As manager, I over looked all collections accounts and charged off accounts.
  • I accomplished to keep delinquency to a minimum for pay day loans.
  • Made sure all rules and regulations and company policies were being followed.
  • Maintained debt Recovery records.
  • Provided updates of receivables to upper management.
  • Negotiated payment programs with delinquent customers.
  • Identified accounts requiring collection agency or legal action and generated garnishment packages and went to court and filed them in person.
  • I skipped traced all back-end accounts.
  • I created monthly work schedules and for my 5 collectors.
  • Did daily bank runs and monthly supply runs.
  • Closed and opened accounts and made payment adjustments.
Education and Training
Expected in 03/2022 Bachelor of Science | Businesses Administration University of Phoenix Online, Online, GPA:
Full Professional
Additional Information

Software Systems

  • Outlook, Excel, Word, Power Point, Printers, Fax machines Equifax TransUnion, Accurint
  • Episys, Symitar, Synapsys, Velocity, Evolve, Sysaid, BVS training courses, Ultipro
  • SWBC’S-Autopilot
  • ShoreTel and Cisco phone system
  • SNC-State National Companies
  • Repo Remarketing, RDN-Recovery Database Network
  • Akcelerant
  • Teams

Community Service

  • Children’s Museum 05/2014
  • American Cancer Society Making Strides 10/2014
  • • Junior Achievement of Southern Arizona 11/2014 05/2015 10/2015 01/2016 11/2019 1/2020
  • • Diaper Bank of Southern Arizona 06/2015 07/2015 09/2015 04/2016
  • • Pima Animal Care Center 06/2015 7/2019
  • • AYIN Arizona Youth Involvement Network 09/2015 02 /2016
  • • Habitat for Humanity Tucson 10/6/2017
  • • TMC Mix for Miracles radiothon 12/2017 12/2019


State of Arizona Dept. of Public Safety Level One Fingerprint Clearance Card 11/23/2016 to 11/23/2022

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Resume Overview

School Attended

  • University of Phoenix Online

Job Titles Held:

  • Collector/Mortgage Loan Assistant
  • Senior Collection/Administration Officer
  • Collector/Loan Officer
  • Collection Manger


  • Bachelor of Science

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