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Collections/Skip Tracer Resume Example

Resume Score: 80%

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COLLECTIONS/SKIP TRACER
Summary

Experience in customer service and collections in the areas of mortgage and auto loans. Skills include skip tracing, phone etiquette, time management, excellent interpersonal and communication abilities, and a clear understanding of achieving business related goals and objectives.

Highlights
  • High customer service standards
  • Employee relations specialist
  • Service solutions expert
  • Call center
  • Dedicated to process improvement Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Dependability
  • Loyalty
  • Attention to detail
  • Interpersonal communication skills
  • Quick to learn new processes
  • Multi-task
Accomplishments

Met and exceeded monitoring guideline expectations.

Consulted other employees in their customer service calls.

Experience
05/2009 - 11/2012
Vericrest Financial - Oklahoma City, OKCollections/Skip Tracer

Responsible for resolving delinquency on conventional mortgage loans. Set up repayment plans, based on financial condition, if no qualification then helped them apply for loan modification.

Verified valid contact information via extensive research in order to communicate with debtors according to the Fair Debt Collection Practices Act.

12/2008 - 04/2009
Bank of Oklahoma - Oklahoma City, OKCollections - Dealer Financial Services

Collected auto loans. Experience included skip-trace.

05/2004 - 11/2008
Midland Mortgage - Oklahoma City, OKCustomer Service Rep III

Collected on FHA, VA, and conventional mortgage loans.

Based on customer financial condition, repayment plans could be set up to resolve their delinquency. If had negative cash flow then would advise to apply for a loan modification.

Was selected by management to consult other customer service representatives.

Education
Mid-American Christian University - Oklahoma City, OK, USAHigh School Diploma: Behavioral Science & Ethics

In future will pursue completing my bachelor's degree.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Vericrest Financial
  • Bank of Oklahoma
  • Midland Mortgage

School Attended

  • Mid-American Christian University

Job Titles Held:

  • Collections/Skip Tracer
  • Collections - Dealer Financial Services
  • Customer Service Rep III

Degrees

  • High School Diploma : Behavioral Science & Ethics

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