Experience in customer service and collections in the areas of mortgage and auto loans. Skills include skip tracing, phone etiquette, time management, excellent interpersonal and communication abilities, and a clear understanding of achieving business related goals and objectives.
Met and exceeded monitoring guideline expectations.
Consulted other employees in their customer service calls.
Responsible for resolving delinquency on conventional mortgage loans. Set up repayment plans, based on financial condition, if no qualification then helped them apply for loan modification.
Verified valid contact information via extensive research in order to communicate with debtors according to the Fair Debt Collection Practices Act.
Collected auto loans. Experience included skip-trace.
Collected on FHA, VA, and conventional mortgage loans.
Based on customer financial condition, repayment plans could be set up to resolve their delinquency. If had negative cash flow then would advise to apply for a loan modification.
Was selected by management to consult other customer service representatives.
In future will pursue completing my bachelor's degree.
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