Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energetic Work Attitude and dedicated representative.
Collections/Customer Service Representative, 07/2013
to Current Toyota Financial Services – Chandler, Arizona,
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Effectively managed a high-volume of outbound customer calls.
Responsible for maintaining
customer account portfolios from exceeding in collections activities.
Researching resources to skip
trace, offer due date changes and extensions to prevent delinquencies or
Ability to analyzed and solve
problems by communicating with customer the best way to resolve past due
Dealer/Lexus Services Representative, 02/2010
to 07/2013 Toyota Financial Services – Chandler, Arizona,
Dealers, Area Sales Manager-ASM, Dealer Sales Service Office -DSSO and Lexus
Customer Services in the following:
Inbound and outbound calls to service
Researching and resolving individual
issues for customers.
Providing payoffs, title tracking and
other inquired processing for customer and dealers.
Assisting Loyalty and Inventory Control
Unit- ICU department by educating customer on lease end options and incentive
Customer Service Representative, 02/2002
to 02/2010 Toyota Financial Services – Chandler, Arizona,
duties taking inbound calls for Toyota and Lexus customers reviewing and
servicing their accounts.
and resolving individual issues for customers.
and trained new employees, supervisors/leads and co-workers on serving
calls, response times and, resolving various questions.
Taking ownership of calls by documenting and
communicating information clearly in accordance with policies and procedures.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Defused volatile customer situations calmly and courteously.
Customer Services/Collections Representative, 01/1999
to 02/2002 Bank First Credit Card Services – Chandler,
duties on inbounds and outbound calls collecting and monitoring customer
credit card account.
payments on current and delinquent accounts.
customer and directed them how to bring accounts current.
High School Diploma: Cheraw High Scool - Cheraw,