Ten years of collections experience in a variety of financial enviroments where my communication and research skills increased productivity and profitability. Proven record for grasping and utilizing information quickly. Active team player and individual worker who needs minimal supervison.
Creative problem solver
Strong client relations
MS Windows proficient
Exceptional communication skills
Collections Coordinator , 02/2012
to Current Capital One – Tampa,
Acted professionally and patiently when addressing negative customer feedback.
Managed high call volume with tact and professionalism.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Collections Specialist , 04/2011
to Current Omni Credit Services – Tampa,
Accurately documented, researched and resolved customer service issues.
Phoned customers and attempted to persuade customers to pay amount due , or arranged for payment at a later date.
Located customers using several skip tracing tools.
Collections Represenative II, 04/2007 Pscu Financial – St Petersburg,
Provided an elevated customer experience to generate a loyal clientèle.
Responsible for achieving production requirements.
Worked on auto dialer handling both incoming calls and placing out bound calls.
High School Diploma: Clearwater High School - Clearwater,