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Collection Coordinator Resume Example

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COLLECTION COORDINATOR
Summary

Senior accounts receivable analyst and collections Expert,  a top performer of the department.

Skills

Skilled with Excel to analyze lare portfolio accounts an major customers.   Professionally interface with customers to improve the customer experience.  Extensive experience with coordinating billing, sales and collections to correct billing and improve customer experience.  Training and supervisory experience. 
Accomplishments

Received awards for high standard of excellence in Collections.

Experience
03/2011 to 06/2017
Collection Coordinator Reddyice Corporation － Dallas, Texas
  • Collection base includes large national chains.
  • Prepare statements and enter claims by working with nationwide business locations to supply invoice copies and required documents for major chain customers such as Safeway, Kroger, HEB, etc.
  • and meet the customer's requirements for payment.
  • Analyze, research and resolved customer invoice disputes and work with sales to resolve pricing errors.
  • Analyze to resolve misapplications of payments and enter offset adjustments and chargebacks.
  • Work with the EDI department to correct unreported invoicing.
10/2010 to 03/2011
Collection Specialist Accountemps /David Half － Dallas, Texas

Worked contractually for Reddy Ice Corporation 
06/2003 to 05/2010
Collections Account Analyst Centurylink － Irving, Texas
  • Managed services and sales division of phone equipment systems for state government agencies and private businesses.
  • Manage collections of a large portfolio (16K) of complex commercial accounts, resolving and reporting disputes and issues to collect a minimum of 85% of base of accounts.
  • Usually exceed 100% of collection base, plus reduce over 60 days balances monthly.
  • Strong analytical and Excel spreadsheet skills researching payments and disputes to resolve issues and collect outstanding accounts receivable,.
  • D-1 (NIBS) for maintenance and equipment sales research and accounting, PeopleSoft for collection reporting, On-Demand for invoice copies, CRB for local service reporting and accounting, Oracle Database, Singleview for long distance accounting, Speedpay to take phone payments by ACH and credit card, web-based programs to research of payments.
  • Oracle Database was used for gathering reporting information.
  • Created the Methods and Procedures with Corporate staff.
  • Trained coworkers in NIBS and PeopleSoft.
02/2001 to 04/2003
Credit and Collections Account Analyst Credit Alternatives/ for Fujitsu Transaction Solutions Inc － Frisco, TX
  • Managed collections and credit of a large portfolio of commercial accounts, both domestic and international clients.
  • Resolution of disputes, coordinating with sales, order processing and billing departments in order to collect projected cash and meet DSO.
  • Prepared credit evaluation and business assessment of potential customers.
  • Strong analytical and Excel spreadsheet skills.
  • NIBS used for maintenance and equipment sales research and accounting.
Education and Training
1982
Bachelor of Arts: Mathematics Stephens College － Columbia, Missouri, USA Mathematics
1982
Bachelor of Arts: Psychology Stephens College － Columbia, Mo, USA Psychology
Skills
Accounting, accounting system, accounts receivables, Accounts receivable, analyst, A/P, AS400, auditing, Baan, billing, Bookkeeping, business planning, contracts, cost accounting, credit, CRB, clients, DacEasy, documentation, EDI, financial statements, general ledger, government, inventory, inventory control, invoicing, Excel, Outlook, MS Word, Oracle database, payroll, PeopleSoft, phone equipment, pricing, processes, product development, purchasing, Quicken, R base, reporting, researching, research, sales, shipping, Seibel, Siebel, spreadsheet, Supervisory, phone
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Resume Overview

Companies Worked For:

  • Reddyice Corporation
  • Accountemps /David Half
  • Centurylink
  • Credit Alternatives/ for Fujitsu Transaction Solutions Inc

School Attended

  • Stephens College

Job Titles Held:

  • Collection Coordinator
  • Collection Specialist
  • Collections Account Analyst
  • Credit and Collections Account Analyst

Degrees

  • Bachelor of Arts : Mathematics
    Bachelor of Arts : Psychology

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