collection agent resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Experienced Customer Service professional in the fields of call center, retail and health care facilities. Able to demonstrate superior professionalism at all times with speed, accuracy and care. Friendly Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Accomplishments
Exceeded corporate target for customer satisfaction for 6 months in a row.
Documentation - Ensured charting accuracy through precise documentation.
Passed call center audits consecutively.
Experience
05/2015 to 2016
Collection AgentSouthwest Credit Group – San Antonio, TX,
Inbound and outbound collector for numerous credit unions.
Collected payments for Mortgage, Car loan and credit card delinquent accounts.
Set up arrangements and follow up dates on past due accounts
Access to Offline Credit Union host systems to verify, transfer and offset funds from member live accounts.
In charge of recommending accounts for repossession reviews to CSR dept.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Maintained a perfect score card for department performance and review.
02/2015 to 05/2015
Customer service agentH.B. Fuller – Edison, NJ,
Provided accurate and appropriate information in response to customer inquiries.
Assisted customers with issues regarding concerns of toll bills and disputed charges on toll accounts
Throughly reviewed and approved accounts for refunds
Properly directed inbound calls in phone queues to improve call flow.
02/2014 to 02/2015
Direct Support Professional (DSP)The Mentor Network – Glendale, AZ,
Often commended for maintaining the safety, respect and dignity of residents.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Familiarized with formal and informal active treatment plans, Supported patients with knowledge and skills to be more independent.
Worked directly with people that have intellectual/ physical disabilities, taken on leadership roles in charging the home and successfully completing all required documentation.
Encouraged attitudes and behaviors that enhance community inclusion.
2013 to 2014
CaregiverPhoenix Home Care And Hospice – Bois D'arc, MO,
Evaluated patient care needs, prioritized treatment and maintained patient flow.
Worked as part of a team to ensure proper care of body mechanics and safety of patients.
Partnered with team of Registered Nurses to ensure over all well-being of all patients.
Read and recorded temperature, pulse and respiration.
Completed and submitted clinical documentation in accordance with agency guidelines.
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