Coffee shop assistant manager
November 2014 to
Current
Big Apple Coffee Bar & Bistro －
Ponce,
P.R.
Maintained the highest standards of conduct and service. Updated menu with daily offerings and specials, using personalized artistic touches. Greeted guests with a pleasant smile and superior customer service, recommending drinks and pastries. Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste by reviewing P&L.
Crew Trainer
October 2011 to
March 2017
McDonalds －
Ponce,
P.R.
Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Auditor
August 2009 to
February 2012
RGIS Industries －
Ponce,
P.R.
Receive and count stock items, and record data manually or using computer.Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
Barbering and Stylism,
2015
Serrant Academy
－
Ponce,
P.R.,
United States
Ceramics and Sculpture
Interamerican University of P.R
－
San German,
P.R.,
United Sates
High School Diploma
:
2003
Jardines de Ponce
－
Ponce,
P.R.,
United States
