Seeking to obtain a position where I can afford and develop my skills and abilities to better provide for my family, grow my career and become a
valuable asset to the company providing exceptional customer service.
Coffee shop assistant manager November 2014 to CurrentBig Apple Coffee Bar & Bistro － Ponce, P.R.Maintained the highest standards of conduct and service. Updated menu with daily offerings and specials, using personalized artistic touches. Greeted guests with a pleasant smile and superior customer service, recommending drinks and pastries. Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste by reviewing P&L.
Crew Trainer October 2011 to March 2017McDonalds － Ponce, P.R.Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Auditor August 2009 to February 2012RGIS Industries － Ponce, P.R.Receive and count stock items, and record data manually or using computer.Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
Barbering and Stylism, 2015Serrant Academy － Ponce, P.R., United States
Ceramics and SculptureInteramerican University of P.R － San German, P.R., United Sates
High School Diploma : 2003Jardines de Ponce － Ponce, P.R., United States