To transition from a Wireless Area Sales Manager to a Sales Leader in a new field that will utilize my extensive and successful selling, management, interpersonal and organizational skills in business.
MobilelinkGulfport, MSCluster Manager08/2015 to Current
for the overall productivity and effectiveness of 3 Cricket Wireless
stores; Leads and inspires Retail Store Managers to guide their
sales teams to provide outstanding customer service, resulting in
customer loyalty and successful, positive expansion of the brand.
quickly and effectively with Store Leaders to provide an environment
for efficient and productive teaching and coaching interactions;
Trains and develops sales staff on selling techniques and product
knowledge, thus creating motivation and excitement to to meet
performance goals; Skilled in adapting to various management and
leadership styles needed for each individual store leader or sales
business to business relationships through daily marketing and
networking in conjunction with monthly event planning and
participation; Creates strong external business contacts by
conveying an upbeat, positive, knowledgeable and service-oriented
5 doors to include responsibility of meeting all city planning and
inspections specifications, along with operational start up
requirements; Recognizes and closes gaps within store locations
to keep all business components running fluidly.
compliant to company policies and procedures; Maintains open
communication with HR Leadership; Ensures assigned stores remain
audit compliant; Performs oversight of inventory counts and cash
reconciliation as well as ensures stores are opened and closed
appropriately and to standard procedures.
T-MobileGulfport, MSKeyholder09/2014 to 08/2015
Assisted customers with
the purchase and troubleshooting of cellular devices to include
cellphones, tablets and mobile hot spots, as well as analyzed customer accounts and generated leads to increase business.
solutions for customers through strong knowledge of all
products, price plans, service features, promotions and accessories;
Provided demo's and education to customers on their products as
well as assists them with creating accounts, product operation and
technical support; Ensured an extraordinary customer service
experience by providing efficient and courteous service; Handled customer account inquiries promptly and with tact and skill.
Ensured the store was
opened and closed promptly and to business standards; Counted registers in and out; Prepared and distributed deposits for armed service pickup; Received and audited shipments; Replenished inventory; Assisted with new employee training and organized staff
contests and team building activities.
Stayed up-to-date on the
latest data & entertainment technology and devices, as well as
maintained awareness of competitive news and offers.
AT&TD'iberville, MSRetail Sales Consultant03/2013 to 09/2014
Consistently sat among Top 4 Store Rank (of 15), as well as amongst the top 25th percentile
of Regional Sales Consultant; Received Quarterly Achievement Award 5
of 6 quarters; Aided in attaining sales objectives for store by
possessing a competitive spirit and desire to meet and exceed sales
Built complete solution
for customers and stayed up to date on the latest technology as stated above.
management assigned responsibilities to include providing continued
internal training and education to new hires after their completion
of the external corporate training program; Upheld responsibility of
assisting the store's SSR with execution and completion of
bi-weekly store resets; Delegated assignments, offered suggestions to
improve sales performance and offered motivational guidance to
colleagues; Managed monthly inspirational bulletin board updates.
Wyndam WorldwideEast Stroudsburg, PAVacation Sales Consultant10/2011 to 06/2012
Educated vacationers on
how to put their vacation dollars back in their pockets through
vacation ownership (timeshare) sales; Generated $242K in vacation
ownership revenue between 12/2011-6/2012; Achieved bonus hurdle 4 of
Guess? Factory StoreTannersville, PARetail Store Manager05/2007 to 09/2010
of overseeing day-to-day operations of a 5-department, $3M retail
store to include all Customer Service, Sales, Loss Prevention,
Operations and Human Resource requirements while directing a staff of
4 managers and 25-80 associates as required by the time of year; Often met target sales
goals and consistently exceeded LY sales, thus increasing annual
store volume by 21%, from $2.42M to $3.07M; Increased Black Friday
sales by 35%, from $67K to $104K.
AeropostaleTannersville, PA1st Assistant Manager05/2006 to 05/2007
Assisted retail store manager to
increase LY sales from $2.75M to $3.5M, as well as to exceed Black
Friday's sales goal of $100K; Consistently achieved Sales & UPT
segment goals, lead selling efforts on the sales floor and acted as a
role model to staff for
customer interaction; Held Human Resources DOR of recruiting and hiring associates, processing
HR paperwork, completing
all sales floor and POS training,
writing weekly associate schedules along with annual associate
reviews; Assisted with planning and execution of
daily LP training, shipment processing,
weekly visual and
promotion changes, monthly floor sets
and semi-annual inventories.
Education and Training
Casino Table Games2015Crescent School of Bartending & Gaming, Gulfport, MS, USA
Time Share Realtor Licensed2011PA Real Estate Commission, Stroudsburg, PA, USA
Business Management2002East Stroudsburg University, East Stroudsburg, PA, USA
Business Management1998Northampton Community College, Tannersville, PABusiness Management
Activities and Honors
Member of the Biloxi Bay Chamber of Commerce, D'iberville Chamber of Commerce, Gulf Coast Chamber of Commerce and Ocean Springs Chamber of Commerce.