Club Supervisor Resume Example Pechanga Resort And Casino

CLUB SUPERVISOR

Summary

Interested to enhance my skills to this position, and be able to broaden my knowledge for better future between the internal and external operations and services within the company and organization. Dedicated and focused to this position who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Capable of typing 50 WPM; enable to use fax machines, copies and PBX telephone systems. Knowledgeable of using software such as word processing, and Capable of Ten Key by Touch.

Meticulous attention to detail. Professional and mature .

Accomplishments

Promoted to Supervisor after 2 years of employments. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience

07/2004 to 12/2008

Club SupervisorPechanga Resort and Casino － Temecula, Ca.

Supervisor-Terry Thompson 951-770-2659 Salary: $12.35-$17.35 per hour Heavily active on the floor to assist with guest service, monitor booth traffic and oversee club operations.
Observe TM performance, monitor workload and make staffing recommendations accordingly.
Provide clear direction, instruction and guidance through facilitating of daily pre-shift meeting to ensure timely and effective communication to team members.
Respond to guest inquiries in a positive manner, answering questions and offer assistance by providing accurate information on any services relating the Club and Casino operation.
Research and recommend new process to improve by streamline the process and increase in efficiency and productivity and overall service delivery.
Organize and prioritize work in order to meet deadlines.
Make decisions and take action based on previous experience and good revising procedures to accommodate unusual situations when required.
Ensure all policies and procedures are followed.
Ensure that highest level of service and professionalism is provided to both internal and external guests.
Directly responsible for shift supervision of tracking system for club members' accounts for easy play, club dollars.
Through club team members) Direct team members and assist in managing all player and potential new player promotions to develop members and create general traffic for new member development.
Work closely with the Club Manager to administer regular monthly and special promotions for player development and recruitment.
Supervise team members, including recruitment, training, counseling, performance evaluation, and progressive discipline.
Responsible for administrative tasks needed for the Club Department.
Prepare daily, weekly and monthly reports for management reviews as well as tracking of players.
Monitor team members' performance and ensure workload is fairly distributed and appropriately balanced recognizing experience and skill level of team members.
Ensure appropriate staffing levels to accommodate vacations, absences, and fluctuations in nature of business.

01/2000 to 02/2004

TellerMarch-Oct Navy Federal Credit Union － Okinawa, Japan

Camp Foster, Okinawa Debbie Freeze 645-7060 Salary: 12.25 per hour
To serve members by processing cash, check, and draft payments and disbursements.
Assists in verification of cash insert into the ATM.
Verifies deposits received in the ATM, ensuring that checks are properly endorsed and negotiable.
Prepares a daily reconcilement sheet, which indicates the amount of cash on hand at the beginning of the workday.

01/1989 to 12/1998

Reservations sales agent/VIP coordinatorSheraton Hotel － Long Beach, California

Supervisor-Greg Moon.
562-436-3000.
Salary: $ 11. 25 per hour.
In charge of customer service, group and individual reservations, coordinator of parties and special functions of VIPs.
Ensuring guaranteed availability status is always open.
Update rates and client to keep current.
Maintained an up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.

09/1986 to 11/1989

Front desk clerkViscount Hotel － Los Angeles, California

Salary: $8.25 per hour.
Responsible for registering guests, issues keys, calculates and posts charges to guests' account, collects payments, maintains records, responsible for the change fund. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and distributed faxes and mail in a timely manner.

Education

1981

Associate of Arts: Interior DesignUniversity of San Carlos － Cebu, Cebu, PhilippinesInterior Design

1985

Fashion MerchandizingFashion Merchandizing-Long Beach City College － Long Beach, California, Los Angeles

Skills

Ten Key by Touch, administrative, streamline, ATM, counseling, resolving customer concerns, client, customer service, delivery, direction, fax machines, instruction, managing, Marketing Plan, market, Microsoft Excel, Microsoft power point, PBX, telephone systems, policies, recruitment, Research, staffing, Supervisor, telephone, typing 50 WPM, word processing.

Resume Overview

Companies Worked For:

Pechanga Resort and Casino
March-Oct Navy Federal Credit Union
Sheraton Hotel
Viscount Hotel

School Attended

University of San Carlos
Fashion Merchandizing-Long Beach City College

Job Titles Held:

Club Supervisor
Teller
Reservations sales agent/VIP coordinator
Front desk clerk

Degrees

Associate of Arts : Interior Design
Fashion Merchandizing

Club Supervisor Resume Example

Resume Score: 100%

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