- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Safety-oriented professional knowledgeable about guest relations, equipment safety and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems.
- Organizational skills
- Work ethic
- Leadership
- Teambuilding
- Relationship building
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- Time management
- Customer service
- Friendly, positive attitude
- Critical thinking
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Club Server, 08/2019 - 03/2020
Soho House & Co. – Portland, OR,
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Provided guests with information about menu items, made suggestions and took orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Complied with health and sanitation practices and procedures.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Maintained professionalism and provided exceptional service to VIP or celebrity guests.
- Responded quickly to customer concerns and escalated major issues to management.
Operations Specialist, 08/2019 - 03/2020
Bear Flag Robotics – Corcoran, CA,
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Vacuumed, dusted and polished furniture in common areas.
- Trained newly hired staff on company policies, cleaning procedures and customer service techniques.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Answered phones, issued equipment and completed guest check-in.
- Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
- Returned equipment to proper locations, including re-racking weights, equipment and accessories.
- Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
- Mastered use of gym and fitness center equipment and rules for sports activities and delivered safety-focused demonstrations to members and guests when requested.
- Maintained cleanliness, neatness and organization of all areas.
- Monitored inventory of supplies and equipment and requested replacements or upgrades and operated computer software packages to assist customers and drive efficient club operation.
Server, 01/2017 - 07/2018
Stafford Healthcare – Sumner, WA,
- Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating and thanking guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
- Instructed new staff members on food handling procedures and service techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Resolved customer concerns with friendly and knowledgeable service.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Coordinated service for food runners and other kitchen staff.
Food Manager, 08/2016 - 04/2017
Yesway – Decatur, TX,
- Organized catering orders along with filing and maintaining records.
- Formed interpersonal skills working with individual and corporation customers.
- Dealt with various issues that arose in a fast-paced environment.
- Performed all transactions at the register accurately including taking orders, applying discounts, giving customers a total, handling cash and counting back correct change.
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Kept customer and food preparation areas clean and well-organized.
- Built pizzas using proper amount of dough and quantities of toppings according to specifications.
- Organized food preparation stations and regularly replenished supplies.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
High School Diploma: , Expected in 06/2015
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H. Frank Carey High School - Franklin Square, NY,
GPA:
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