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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Safety-oriented professional knowledgeable about guest relations, equipment safety and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems.

Skills
  • Organizational skills
  • Work ethic
  • Leadership
  • Teambuilding
  • Relationship building
  • Time management
  • Customer service
  • Friendly, positive attitude
  • Critical thinking
Experience
Club Server, 08/2019 - 03/2020
Soho House & Co. Portland, OR,
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Complied with health and sanitation practices and procedures.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Maintained professionalism and provided exceptional service to VIP or celebrity guests.
  • Responded quickly to customer concerns and escalated major issues to management.
Operations Specialist, 08/2019 - 03/2020
Bear Flag Robotics Corcoran, CA,
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Vacuumed, dusted and polished furniture in common areas.
  • Trained newly hired staff on company policies, cleaning procedures and customer service techniques.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Answered phones, issued equipment and completed guest check-in.
  • Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
  • Returned equipment to proper locations, including re-racking weights, equipment and accessories.
  • Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
  • Used POS system to assist with new membership cards, change of address and billing questions.
  • Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
  • Mastered use of gym and fitness center equipment and rules for sports activities and delivered safety-focused demonstrations to members and guests when requested.
  • Maintained cleanliness, neatness and organization of all areas.
  • Monitored inventory of supplies and equipment and requested replacements or upgrades and operated computer software packages to assist customers and drive efficient club operation.
Server, 01/2017 - 07/2018
Stafford Healthcare Sumner, WA,
  • Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating and thanking guests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
  • Instructed new staff members on food handling procedures and service techniques.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Coordinated service for food runners and other kitchen staff.
Food Manager, 08/2016 - 04/2017
Yesway Decatur, TX,
  • Organized catering orders along with filing and maintaining records.
  • Formed interpersonal skills working with individual and corporation customers.
  • Dealt with various issues that arose in a fast-paced environment.
  • Performed all transactions at the register accurately including taking orders, applying discounts, giving customers a total, handling cash and counting back correct change.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Kept customer and food preparation areas clean and well-organized.
  • Built pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Organized food preparation stations and regularly replenished supplies.
  • Kept stations stocked and ready for use to maximize productivity.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education and Training
High School Diploma: , Expected in 06/2015
-
H. Frank Carey High School - Franklin Square, NY,
GPA:

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Resume Overview

School Attended

  • H. Frank Carey High School

Job Titles Held:

  • Club Server
  • Operations Specialist
  • Server
  • Food Manager

Degrees

  • High School Diploma

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