Safety-oriented professional knowledgeable about guest relations, equipment safety and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems.
Skills
Organizational skills
Work ethic
Leadership
Teambuilding
Relationship building
Time management
Customer service
Friendly, positive attitude
Critical thinking
Experience
08/2019 to 03/2020
Club ServerSoho House & Co. – Seattle, WA,
Trained in wine and liquor service in order to provide full and positive experiences to guests.
Provided guests with information about menu items, made suggestions and took orders.
Operated POS terminals to input orders, split bills and calculate totals.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Complied with health and sanitation practices and procedures.
Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Maintained professionalism and provided exceptional service to VIP or celebrity guests.
Responded quickly to customer concerns and escalated major issues to management.
08/2019 to 03/2020
Operations SpecialistDepartment Of Health And Human Services – Farmington, NM,
Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Vacuumed, dusted and polished furniture in common areas.
Trained newly hired staff on company policies, cleaning procedures and customer service techniques.
Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
Sanitized frequented areas and equipment using approved supplies.
Collected trash from floors within hallways, bathrooms and work areas.
Answered phones, issued equipment and completed guest check-in.
Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
Returned equipment to proper locations, including re-racking weights, equipment and accessories.
Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
Used POS system to assist with new membership cards, change of address and billing questions.
Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
Mastered use of gym and fitness center equipment and rules for sports activities and delivered safety-focused demonstrations to members and guests when requested.
Maintained cleanliness, neatness and organization of all areas.
Monitored inventory of supplies and equipment and requested replacements or upgrades and operated computer software packages to assist customers and drive efficient club operation.
Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating and thanking guests.
Operated POS terminals to input orders, split bills and calculate totals.
Answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Stocked server areas with supplies before, during and after shifts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
Instructed new staff members on food handling procedures and service techniques.
Upsold customers from shelf to premium brands to help boost sales.
Resolved customer concerns with friendly and knowledgeable service.
Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
Coordinated service for food runners and other kitchen staff.
08/2016 to 04/2017
Food ManagerYesway – Earth, TX,
Organized catering orders along with filing and maintaining records.
Formed interpersonal skills working with individual and corporation customers.
Dealt with various issues that arose in a fast-paced environment.
Performed all transactions at the register accurately including taking orders, applying discounts, giving customers a total, handling cash and counting back correct change.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Kept customer and food preparation areas clean and well-organized.
Built pizzas using proper amount of dough and quantities of toppings according to specifications.
Organized food preparation stations and regularly replenished supplies.
Kept stations stocked and ready for use to maximize productivity.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education and Training
Expected in 06/2015 to to
High School Diploma: H. Frank Carey High School - Franklin Square, NY, GPA:
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