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cloud support engineer vmware resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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PROFESSIONAL SUMMARY

Over Five(5) years of experience in Operating systems, including

Linux, Windows, Policies and Firewall rules, Security, service provisioning and

deployment, troubleshooting, and root cause analysis, logging and reporting, integration with ticketing and change systems, enforcement of standards including approvals.

● Over four (4) years of IT experience in the areas of Virtualization, Cloud, Datacenter management, storage, networking, backup and recovery, IT service

management, Governance, Testing, and QA.

● Over Four (4) years of experience using VMware Specific technologies, including

vCenter, network virtualization and security platform (NSX), VMware Cloud on AWS (VMC), VMware DRaaS solutions, Hybrid Link Mode, and vSphere technologies.

● Over three (3) years of experience working on multi-cloud architecture design,

implementation, customization, optimization, and workload mobility across vCenter sites.

● Experience utilizing diverse monitoring tools for quick detection, diagnosis,

troubleshooting, and resolving performance issues.

● Established Subject matter in the implementation of VMware and Vendor integrated Software-Defined Data Center (SDDC) architectures with relevant experience with VIP and high-priority escalations from globally distributed networks and data centers. Resolved over 100 high-severity cases (SEV A/0/1) for VMware partners managing multiple deployments and migration for large customers.

● Knowledge of Operating Systems (OS) such as Windows, Linux, and general working knowledge of TCP/IP and SSL/TLS frameworks.

● Understanding of networking concepts, configuration of networks, Router configuration and wireless security, TCP/IP, VPN, Content filtering, VLAN's and routing in LAN/WAN, Ethernet ports and Wireless Networks

Skills

Software Defined Datacenter (SDDC), Azure, AWS, Network Virtualization and Security, Service monitoring and optimization, Uplinks ports, Gateway Firewall, VDS,N-VDS, Network Segments, GENEVE protocol, HCX deployment, Network extensions, NSX design & deploy, Edge nodes, Tier-1 & Tier-0, Workload migration, Mobility optimized networking, DRS, HA, VXLAN, Host optimization, Clusters, log review, vMotion, Incidence Response, Data Loss Prevention, DRS, EDRS, TCP/IP, Cisco IOS,UCS, Endpoint Protection, Jira, Verbal, and written communication, CI/CD pipeline management, Agile methodologies.

Certifications

● VMWare Masters Specialist: VMware Cloud on AWS (VMC)

● VMware Certified Network Virtualization (NSX-T 3.2)

● VMware Certified Professional (VCP-DC)

● AWS Solutions Architect Associate

● CompTIA Network+

● CompTIA Security +

● Professional Scrum Master (PSM I & II)

,
Experience
Cloud Support Engineer (VMware), 04/2022 to Current
Cgi Group Inc.New York City, NY,

Responsible for delivering consulting projects involving VMware SDDC and NXS, Microsoft, and Linux. Work on several software defined networking, consolidation, virtualization, and cloud projects at fortune companies using NSX, Cisco, HP, vSphere, vCenter, SRM, Log Insight, Network Insight, Infrastructure Navigator, and vCenter Configuration Manager. My responsibility was to architect NSX Software Defined Data Centers (SDDC) and help customers migrate workloads from NSX-V to NSX-T data centers.

Tasks Incudes:

1. Responsible for delivering client projects, involving Network design, VMware ESXi Hosts, vCenter and NSX-T across various infrastructures and use cases.

2. Selected appropriate AWS service based on compute, data or security requirements.

3. Implemented cloud policies, managed technology requests and maintained service availability.

4. Conducted network discovery, troubleshooting and configuration of diverse VMware NSX-T use cases at customer sites.

5. Evaluated firewalls and monitored threats to establish secure cloud environments.

6. Enforce and optimize NSX data security in areas of distributed firewall policies & rules, micro-segmentation and security groups.

7. Implemented cloud policies, managed technology requests and maintained service availability.

8. Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.

Network Engineer (VMware NSX), 03/2021 to 04/2022
Contracted To SPJ SolutionsCity, STATE,

Responsible for delivering consulting projects involving VMware SDDC and NXS, Microsoft, and Linux. Work on several software defined networking, consolidation, virtualization, and cloud projects at fortune companies using NSX, Cisco, Juniper, HP, vSphere, vCenter, SRM, Log Insight, Network Insight, Infrastructure Navigator, and vCenter Configuration Manager.

Tasks Include:

First responsibility was to architect NSX Software Defined Data Centers (SDDC) and help customers migrate workloads from NSX-V to NSX-T data centers.

● SPJ resource engineer to VMware Inc. and involved in NSX-V to NSX-T migration projects (assessment, analysis, design, and deployment).

● Responsible for delivering client projects, involving Network design, VMware ESXi Hosts, vCenter and NSX-T across various infrastructures and use cases.

● Responsible for facilitating customers' migration of applications and services from legacy Data Center infrastructure to modern Datacenter setup.

● Conducted network discovery, troubleshooting and configuration of diverse VMware NSX-T use cases at customer sites.

● Enforce and optimize NSX data security in areas of distributed firewall policies & rules, micro-segmentation and security groups.

● Discuss and analyze reports/findings with customer engineering team for best practice in infrastructure design and deployments to meet their use case and project goals.

● Research and document training and deployment material for new VMware features to be used in production on behalf of customers.

  • Employed firewalls and VPNs to safeguard network security and block unauthorized access.
Network/Security Engineer , 11/2018 to 03/2021
Charter Communications. ( Spectrum)City, STATE,

I functioned as a Network support engineer to the Charter Communications (spectrum) software development team, providing solutions to meet modern software development architectural goals and success. Created and managed security processes and governance, including data protection, identity, and access management, risk and compliance, incident response, as well as documentation for the company’s daily operations and ISO standardization. Daily data center technical resource, provisioning and administration of new compute, network, and storage resources within the Datacenter.

  • Tasks Include:
  • Performed 24/7 system maintenance by handling security verifications of systems and processes according to SLA guidelines.
  • Contributed to task list for maintaining network security across workstations, servers and peripherals.
  • Directed vulnerability assessments or analysis of information security systems.
  • Maintained documentation of security and disaster recovery policies and procedures
  • Administration of Active Directory, Azure, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security Operations Center Analyst, 12/2017 to 11/2018
CHARTER COMMUNICATIONS (SPECTRUM)City, STATE,

• Provide 24/7/365 real-time monitoring of security tools, dashboards, and email alerts.

• Responsible for security monitoring of networks, web sites, applications, databases, servers, data centers and other infrastructures to protect them from cyber threats.

• Investigate, analyze, and process endpoint alerts using SIEM tools; FireEye HX, McAfee Antivirus, Splunk Enterprise Security (Splunk ES) and OSINT tools.

• Report security incidents using ServiceNow ticketing system for events that signal an incident and require Tier 2 Incident Response review.

• Perform triage on alerts by determining their criticality and scope of impact.

• Review and collect asset data; indicators of compromise, logs, configurations and running processes, on systems for further investigation and reporting.

Education and Training
Bachelor of Science: Information Science, Expected in 12/2007 to Delta State Univeristy - Delta State, Nigeria,
GPA:

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Resume Overview

School Attended

  • Delta State Univeristy

Job Titles Held:

  • Cloud Support Engineer (VMware)
  • Network Engineer (VMware NSX)
  • Network/Security Engineer
  • Security Operations Center Analyst

Degrees

  • Bachelor of Science

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