Cloud Infrastructure Engineer resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Cloud Infrastructure Architect with talent for major incident management and platform stability. Strong knowledge of Windows operating systems and VMware administration. Communicative and team-oriented with proficiency in resiliant platform design. Proven history of being a team player and working well under pressure. Self-driven and able to thrive in remote environments.
Skills
Active Directory, Windows
Clustering
Hardware
DELL servers
DNS
Microsoft SQL server
System administrator
User support
Desktop support
Troubleshooting
UNIX servers
Microsoft Office suite
Microsoft technologies
Infrastructure updates
Computer engineering and information
Infrastructure upgrades
Cloud services integration
Cloud architectures and services
Harden network and server infrastructure
Infrastructure projects
Infrastructure mapping knowledge
Systems engineering
Infrastructure updating
Cloud computing
Infrastructure development
Infrastructure buildout
Infrastructure planning
Experience
03/2016 to CurrentCloud Infrastructure EngineerDeloitte & Touche L.L.P. | Phoenix, AZ,
Evaluate and maintain positive security posture for hybrid multi-tenant cloud architectures.
Implement and provision new clients in a hybrid multi-tenant cloud environment including IBM SoftLayer, AWS, Microsoft Azure, and Google Cloud offerings.
Manage capacity in a hybrid cloud environment.
Primary escalation point for multi-client, virtualization, and cloud outages for Tier 2 and 3 engineers.
Coordinate vulnerability identification and remediation across the cloud infrastructure.
Primary touch point for CISO for audit and vulnerability tracking and resolution.
Primary point of contact for client teams experiencing platform issues in multi-tenant managed cloud, private cloud, and hybrid environments.
Plan, document, and manage maintenance and upgrade activity for enterprise multiple cloud environments consisting of hundreds of ESXi hosts in global data centers.
Respond to and resolve multi-client outages involving VMWare ESXi and NSX at the global platform level.
02/2011 to 03/2016Infrastructure SpecialistIbm Corporation | Poughkeepsie, NY,
Primary client facing technical contact for managed IT services for enterprise clients.
Responsible for resource monitoring and allocation of bare metal, multiple host virtualization farms, and hybrid hosted public and private cloud workloads.
Manage all client outages due to hardware failure, virtualization platform error, operating system faults, and some middleware issues.
Technical liaison for software and hardware vendor escalation, advanced troubleshooting, and unique issue debugging.
Monitor client environments and recommend resource and workload optimizations to increase reliability and performance.
Author standard operating procedure documents for lower support tiers to implement changes and recommendations across multiple client environments using knowledge gained from vendor engagement on complicated recurring issues.
Monitor and address all client environments for security vulnerabilities and breaches.
Provide forensic support, reporting, and root cause analysis for all hardware, application, and security incidents for clients.
09/2004 to 02/2011Client-Server Specialist / Senior Server EngineerGlobal Payments Inc | City, STATE,
Provide on-call 24/7/365 support and manage the maintenance of 700+ servers across the U.S., Europe, and Asia.
Maintain corporate Active Directory services, Exchange services and internal WINS and DNS.
Maintain and replace as needed all server hardware components of Enterprise class DELL servers.
Receive and provision new servers for multiple line of business applications for the financial transactions market.
Design, configure, and implement new hardware platforms for 'five nines' availability; leveraging the latest Microsoft technologies including Geographically Dispersed Clustering and Network Load Balancing.
Develop and implement monitoring for multiple high availability and mission critical hardware platforms.
07/2003 to 09/2004Network Specialist / Windows AdministratorCEDAR Document Technologies | City, STATE,
Service and maintain multiple Windows 2003 servers including Active Directory, Exchange 2003, IIS 6.0, and Microsoft SQL server.
Replace and add hardware to servers and workstations as needed.
Provision new servers and workstations.
Maintain complete and current backups and archives of the entire Windows network.
Monitor Windows servers for problem conditions such as high disk usage or high CPU usage and take corrective action.
Maintain corporate security including restricting door and phone access.
Provide corporate user support for Windows users.
Maintain connectivity from the Windows network to the production level UNIX servers including single sign on services.
Education and Training
Expected in 2003Bachelor of Science | Computer ScienceSouthern Polytechnic State University, Marietta, GAGPA:
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