Cloud Infrastructure Engineer resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Cloud Infrastructure Architect with talent for major incident management and platform stability. Strong knowledge of Windows operating systems and VMware administration. Communicative and team-oriented with proficiency in resiliant platform design. Proven history of being a team player and working well under pressure. Self-driven and able to thrive in remote environments.

  • Active Directory, Windows
  • Clustering
  • Hardware
  • DELL servers
  • DNS
  • Microsoft SQL server
  • System administrator
  • User support
  • Desktop support
  • Troubleshooting
  • UNIX servers
  • Microsoft Office suite
  • Microsoft technologies
  • Infrastructure updates
  • Computer engineering and information
  • Infrastructure upgrades
  • Cloud services integration
  • Cloud architectures and services
  • Harden network and server infrastructure
  • Infrastructure projects
  • Infrastructure mapping knowledge
  • Systems engineering
  • Infrastructure updating
  • Cloud computing
  • Infrastructure development
  • Infrastructure buildout
  • Infrastructure planning
03/2016 to Current Cloud Infrastructure Engineer Deloitte & Touche L.L.P. | Phoenix, AZ,
  • Evaluate and maintain positive security posture for hybrid multi-tenant cloud architectures.
  • Implement and provision new clients in a hybrid multi-tenant cloud environment including IBM SoftLayer, AWS, Microsoft Azure, and Google Cloud offerings.
  • Manage capacity in a hybrid cloud environment.
  • Primary escalation point for multi-client, virtualization, and cloud outages for Tier 2 and 3 engineers.
  • Coordinate vulnerability identification and remediation across the cloud infrastructure.
  • Primary touch point for CISO for audit and vulnerability tracking and resolution.
  • Primary point of contact for client teams experiencing platform issues in multi-tenant managed cloud, private cloud, and hybrid environments.
  • Plan, document, and manage maintenance and upgrade activity for enterprise multiple cloud environments consisting of hundreds of ESXi hosts in global data centers.
  • Respond to and resolve multi-client outages involving VMWare ESXi and NSX at the global platform level.
02/2011 to 03/2016 Infrastructure Specialist Ibm Corporation | Poughkeepsie, NY,
  • Primary client facing technical contact for managed IT services for enterprise clients.
  • Responsible for resource monitoring and allocation of bare metal, multiple host virtualization farms, and hybrid hosted public and private cloud workloads.
  • Manage all client outages due to hardware failure, virtualization platform error, operating system faults, and some middleware issues.
  • Technical liaison for software and hardware vendor escalation, advanced troubleshooting, and unique issue debugging.
  • Monitor client environments and recommend resource and workload optimizations to increase reliability and performance.
  • Author standard operating procedure documents for lower support tiers to implement changes and recommendations across multiple client environments using knowledge gained from vendor engagement on complicated recurring issues.
  • Monitor and address all client environments for security vulnerabilities and breaches.
  • Provide forensic support, reporting, and root cause analysis for all hardware, application, and security incidents for clients.
09/2004 to 02/2011 Client-Server Specialist / Senior Server Engineer Global Payments Inc | City, STATE,
  • Provide on-call 24/7/365 support and manage the maintenance of 700+ servers across the U.S., Europe, and Asia.
  • Maintain corporate Active Directory services, Exchange services and internal WINS and DNS.
  • Maintain and replace as needed all server hardware components of Enterprise class DELL servers.
  • Receive and provision new servers for multiple line of business applications for the financial transactions market.
  • Design, configure, and implement new hardware platforms for 'five nines' availability; leveraging the latest Microsoft technologies including Geographically Dispersed Clustering and Network Load Balancing.
  • Develop and implement monitoring for multiple high availability and mission critical hardware platforms.
07/2003 to 09/2004 Network Specialist / Windows Administrator CEDAR Document Technologies | City, STATE,
  • Service and maintain multiple Windows 2003 servers including Active Directory, Exchange 2003, IIS 6.0, and Microsoft SQL server.
  • Replace and add hardware to servers and workstations as needed.
  • Provision new servers and workstations.
  • Maintain complete and current backups and archives of the entire Windows network.
  • Monitor Windows servers for problem conditions such as high disk usage or high CPU usage and take corrective action.
  • Maintain corporate security including restricting door and phone access.
  • Provide corporate user support for Windows users.
  • Maintain connectivity from the Windows network to the production level UNIX servers including single sign on services.
Education and Training
Expected in 2003 Bachelor of Science | Computer Science Southern Polytechnic State University, Marietta, GA GPA:
Activities and Honors

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Resume Overview

School Attended

  • Southern Polytechnic State University

Job Titles Held:

  • Cloud Infrastructure Engineer
  • Infrastructure Specialist
  • Client-Server Specialist / Senior Server Engineer
  • Network Specialist / Windows Administrator


  • Bachelor of Science

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