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Cloud Engineer Resume Example

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CLOUD ENGINEER
Professional Summary

[Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Certifications
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • CompTIA Security+
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
Skills
  • Enterprise WiFi management
  • Cisco equipment familiarity
  • Network security systems
  • DNS implementation
  • Cloud services
  • Avaya proficiency
  • WAN Acceleration technologies
  • IP address structure
  • Cisco switching expertise
  • Firewalls, VPNs and security products
Work History
02/2018 - CurrentCloud Engineer | Company Name - City, State
  • Analyzed, identified and resolved complex network hardware and [Type] problems.
  • Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
  • Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
  • Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements.
  • Provided security incident triage and response, including [Task] and [Task].
  • Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
  • Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
  • Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
01/2017 - 02/2018Storage Engineer | Company Name - City, State
  • Generated detailed studies on potential third-party data handling solutions, verifying compliance with internal needs and stakeholder requirements.
  • Designed compliance frameworks for multi-site data warehousing efforts to verify conformity with state and federal data security guidelines.
  • Performed large-scale data conversions, transferring [Type] data into standardized [Type] formats for integration into [Product or Service].
  • Collaborated with [Type] team on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
  • Employed data cleansing methods such as [Type] and [Type], significantly enhancing data quality, producing [Result].
  • Authored specifications for data processing tools and technologies, defining SOP (Standard Operating Procedures) for [System] and [Task].
  • Coordinated troubleshooting support for warehouse personnel.
  • Validated warehouse data structure and accuracy.
  • Collaborated with multi-functional roles to communicate and align development efforts.
  • Completed quality reviews for designs, codes, test plans and documentation methods.
  • Mapped data between source systems and warehouses.
05/2014 - 01/2017Remote Support Analyst | Company Name - City, State
  • Configured and distributed devices used daily by employees.
  • Created user accounts and managed access control.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Supported users with software, hardware and network issues.
  • Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
  • Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via [Software].
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Contributed to on-site and technical support for third-party software titles such as [Software] and [Software] for [Type] personnel.
  • Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback and providing [Result].
  • Answered customer support inquiries via specialized ticket tracking platforms, including [Software] and [Software].
  • Reviewed performance benchmarks and established metrics for future tracking.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
06/2010 - 05/2014Desktop Support Specialist | Company Name - City, State
  • Organized photo libraries by product codes to allow for quicker search results.
  • Established project archive management system, enabling staff to locate resources directly and with ease.
  • Satisfied project requirements and customer demands by creating high-quality layouts for manuals, newsletters, posters and brochures.
  • Designed templates, headers and footers, multi-column documents, tables and charts for [Area of expertise] needs.
  • Operated high-volume copiers, large and small laminators and binding and finishing machines to finalize [Number] projects per week.
  • Performed design, layout, and typesetting of publications, office forms and various other projects to optimize designs and production strategies.
  • Prepared cost proposals and business-solution packages for clients with professional layouts covering [Type] and [Type] information.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Led [Type] team in delivery of [Type] project, resulting in [Result].
  • Resolved [Type] problems, improved operations and provided exceptional client support.
Education
Georgia Gwinnett College, City, StateAssociate of Science: Information Technology
05/2013Gwinnett Technical College, City, StateAssociate of Arts: Information Technology
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Resume Overview

School Attended

  • Georgia Gwinnett College
  • Gwinnett Technical College

Job Titles Held:

  • Cloud Engineer
  • Storage Engineer
  • Remote Support Analyst
  • Desktop Support Specialist

Degrees

  • Associate of Science : Information Technology
    Associate of Arts : Information Technology

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