Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Extremely well rounded Operational Engineer with 12+ years of experience with integrating cutting-edge technologies to provide automation and reliability. Experience with Python and other programming languages to create tools for teams, which improves the team's efficiency.

  • Systems: Linux, AIX, OSX, Windows, Solaris, HP
  • Programming Languages: Bash, Javascript, Swift and advance Python skill with use of modules like Fabric, Tkinter, Xlsxwriter and Pynacl
  • Ticketing Systems: Espresso, Radar, Jira, ServiceNow, SalesForce
  • Other Applications: MS Word, Outlook, Excel, Powerpoint, Slack, Zoom, Confluence, SAP, Autosys
  • Backup Software: TSM, NetVault, Datadomain, Teradata
  • DevOps Tools: Ansible, Puppet Kubernetes, AWS, Splunk, Jenkins, BitBucket, Github, GCP, VMware
  • Monitoring Tools: Nagios, HP Openview, Prometheus, Grafana, IBM Operations Center OnCommand Insight, Intermapper, SignalFX
Work History
Cloud Engineer, 09/2019 to Current
Vector Planning & Services, Inc.Norristown, PA,
  • Automated routine tasks and deployed scripts to the team through GitHub with Python, Bash and Javascript languages.
  • Helped mentor incoming NOC engineers and provided training on scripts and other automation tools like GitHub and Jenkins.
  • Worked with Senior management on special projects to improve NOC and SRE relationships.
  • Supporting Splunk cloud services through AWS and GCP, and making sure customers are receiving the top and expedited resolutions to any issues they may be facing.
  • Working closely with SRE and application teams to implement various changes, like deploying or upgrading new Splunk infrastructure for customers.
  • Utilizing a wide range of tools to monitor the network and perform incident response to any issue customers may have.
  • Worked with DevOps team to maintain and update a tool that was created and was widely used in the NOC day to day operations.
Automation Engineer, 09/2016 to 09/2019
Eaton CorporationHayward, CA,
  • Senior member of a technical support team tasked with supporting an enterprise level backup, restore, and data management environment.
  • Create and deploy over 40+ Python scripts to help: automate repetitive daily tasks, reduce backup missed/failed tickets and create reports that provide valuable information to the health of our storage systems.
  • Led the team on projects with vendors to deploy new software to our infrastructure, like a new monitoring tool by NetApp called OnCommand Insight.
  • Use Python, Swift and Bash to create GUI’s and dashboards for different projects that greatly benefit the team.
  • Develop automation scripts for Apple’s Private Cloud, which utilizes Kubertnetes and Prometheus as a monitoring tool.
  • Mentor junior staff members at multiple locations worldwide and train everyone on the usage of the new scripts that are deployed to the team.
Backup and Storage Administrator, 01/2013 to 09/2016
Cal Net TechnologyDallas, TX,
  • Creating archives, retrievals, restores, migrating storage pools and extending databases when needed within a TSM environment.
  • Rebuilding disaster recovery TSM instances as production instances for database refreshes and replication activities.
  • Install and configure Tivoli Storage Manager (TSM) on OSX, AIX, Linux, Solaris and Windows and Tivoli Data Protection (TDP) to backup Oracle databases.
  • Troubleshooting daily missed & failed backups, oracle database issues related to TSM and TDP.
  • Primary support for NetVault application, reviewing NetVault jobs, executing configuration changes on jobs, scheduling of jobs and investigating issues jobs have during backups and any other hardware related issues with the SL3000 library this environment uses.
  • Schedule and monitor backups, perform problem determination on failed backups, manage storage capacity, and make recommendations to improve the environment.
  • Maintain documentation of all processes for the Operations team to follow.
  • Installation and configuration of TSM/TDP for Exchange environment, creating TDP schedules for backing up Exchange DBs, performing restore activities for the exchange DB’s, Mailboxes and individual mail items.
NOC Engineer, 08/2008 to 01/2013
AppleCity, STATE,
  • Provide global monitoring of Apple’s 24X7 mission critical environment with Tier-1 response.
  • Troubleshooting multiple server platforms including: AIX, Solaris, OSX, Linux and Windows.
  • Database support for SAP and AutoSys applications.
  • Deliver technical support for multiple data centers, remote locations and retail stores worldwide.
  • Maintenance of Xserve machines: disk drives, memory, power supply, raid batteries.
  • Racking, cabling, installing and configuring OSX Servers for production.
  • Account administration: Creating accounts, modifying access rights…etc.
B.A: Law and Society, History, Expected in 2007
University of California, Santa Barbara - Santa Barbara, CA
UCSC Extension Certificate – Linux Programming and Administration: , Expected in
- ,

IBM – Tivoli Storage Manager 6.2 Implementation and Administration for AIX VMware vCloud Automation Center: Install, Configure and Manage v.6.0

TriveraTech: Mastering Python Programming – Certificate of Completion Comptia Linux+ LPIC-1 & LPIC-2

Linux Server Professional SUSE Certified Linux Administrator

VMware Certified Associate – Data Center Virtualization VMware Certified Professional – Cloud

Community Service
  • Volunteer – Loaves & Fishes Family Kitchen, 2018
  • Fremont Community Service – Environmental Clean up, 2015
  • University of Santa Barbara – Community Service Officer, 2006-2007

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  • University of California, Santa Barbara

Job Titles Held:

  • Cloud Engineer
  • Automation Engineer
  • Backup and Storage Administrator
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  • B.A
  • UCSC Extension Certificate – Linux Programming and Administration

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