Cloud Customer Success Manager Resume Example
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CLOUD CUSTOMER SUCCESS MANAGER
Professional Summary
A Customer Success Manager at Oracle currently acting as Oracle customers' main point of contact where I am responsible for owning, managing, and growing relationships with a set of accounts across multiple industries and verticals. Bold and savvy and love discussing new and innovative initiatives, strong problem solver, able to juggle numerous deliverables. I am excited to command a room and passionate for marketing and the technology that drives it. I am outgoing, quick on my feet and always eager to learn while adapting to new environments.
Interests
Oracle Volunteers Program-Present
Assistant Soccer Coach Volunteer/Pioneer Valley MA-Present
Skills
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Work History
Cloud Customer Success Manager, 08/2016 to Current
Netapp – DE
Netapp – DE
- Customer-facing, post-sale, install-base Account Manager.
- Teaming with the multiple groups within Sales, Support, Operations and Consulting, the CSM is responsible for understanding the near and long- term vision of the customer.
- Coordinating the right Oracle resources, programs, and information at the right time, to ensure the customer's value of their Oracle Cloud service.
- Retention and expanding the customer's knowledge and footprint are key initiatives for the CSM.
- Responsible for optimizing customer adoption of our Cloud services.
Brand Ambassador , 11/2015 to 06/2016
Resideo Technologies, Inc. – Alexandria
Resideo Technologies, Inc. – Alexandria
- Increase DIAGEO company brand awareness and sales.
- Assisted with live sampling, brand education local venues.
- Showed a representation of products, and brands by interacting with consumers.
- Assisted with live experience that represented the company and brands being promoted.
- Increase sales of specific brand by maximizing the value of product.
Language Counselor, 03/2016 to 05/2016
Freddie Mac – Mclean
Freddie Mac – Mclean
- Full immersion experience to French campers.
- Recreate an "American" environment to French campers to make speaking American English fun, natural and necessary.
- Organize activities like sports, dance lessons or arts andcrafts, and lead fun English classes.
- Correct French students grammar and vocabulary in encouraging ways.
- Create subject matter and content for English classes that are interesting and based on theme.
- Create projects that are to be paired with a speaking portion of activities.
- Create coursework for students to take home after camp.
Public Relations Intern, 09/2015 to 01/2016
Civic Support – City
Civic Support – City
- Assist with marketing and public relation strategies to help nonprofit and small organizations businesses.
- Improve companies outreach within the community, and help gain cumulative skills to acquire more knowledge about how to implement various forms of media, and lack of funding.
- Providing clients assistance in improving their outreach within the local community.
Education
Bachelor of Arts: English , 2016
University of Massachusetts Dartmouth - City
University of Massachusetts Dartmouth - City
English-Writing, Rhetoric, Communications, 2011 - 2016
Activities and Societies: English SPARC, BSU:
Additional Information
- Volunteer Experience Mentor at Big Brothers Big Sisters of America April 2015 - Present
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Resume Overview
School Attended
- University of Massachusetts Dartmouth
Job Titles Held:
- Cloud Customer Success Manager
- Brand Ambassador
- Language Counselor
- Public Relations Intern
Degrees
- Bachelor of Arts : English , 2016
English-Writing, Rhetoric, Communications, 2011 - 2016 Activities and Societies: English SPARC, BSU :
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