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Cloud Customer Success Manager Resume Example

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CLOUD CUSTOMER SUCCESS MANAGER
Professional Summary
A Customer Success Manager at Oracle currently acting as Oracle customers' main point of contact where I am responsible for owning, managing, and growing relationships with a set of accounts across multiple industries and verticals. Bold and savvy and love discussing new and innovative initiatives, strong problem solver, able to juggle numerous deliverables. I am excited to command a room and passionate for marketing and the technology that drives it. I am outgoing, quick on my feet and always eager to learn while adapting to new environments.
Interests

Oracle Volunteers Program-Present 

Assistant Soccer Coach Volunteer/Pioneer Valley MA-Present 

Skills
    Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork, Higher Education, Time
  • Business development
  • Sales forecasting
  • B2B sales
  • Business development
  • Organized
  • Enthusiastic yet professional demeanor
  • Resource planning
  • Sales and contact reports
  • Detail-oriented data analysis
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Customer-focused
  • Customer Relationship Management Software (CRM)
  • Persuasive communication style
  • Process improvements
  • Customer Service
Work History
Cloud Customer Success Manager, 08/2016 to Current
Oracle – Bedford, MA
  • Customer-facing, post-sale, install-base Account Manager.
  • Teaming with the multiple groups within Sales, Support, Operations and Consulting, the CSM is responsible for understanding the near and long- term vision of the customer.
  • Coordinating the right Oracle resources, programs, and information at the right time, to ensure the customer's value of their Oracle Cloud service.
  • Retention and expanding the customer's knowledge and footprint are key initiatives for the CSM.
  • Responsible for optimizing customer adoption of our Cloud services.


Brand Ambassador , 11/2015 to 06/2016
MKTG – Boston MA
  • Increase DIAGEO company brand awareness and sales.
  • Assisted with live sampling, brand education local venues.
  • Showed a representation of products, and brands by interacting with consumers.
  • Assisted with live experience that represented the company and brands being promoted.
  • Increase sales of specific brand by maximizing the value of product. 


Language Counselor, 03/2016 to 05/2016
American Village – South of France
  • Full immersion experience to French campers.
  • Recreate an "American" environment to French campers to make speaking American English fun, natural and necessary.
  • Organize activities like sports, dance lessons or arts and crafts, and lead fun English classes.
  • Correct French students grammar and vocabulary in encouraging ways.
  • Create subject matter and content for English classes that are interesting and based on theme.
  • Create projects that are to be paired with a speaking portion of activities.
  • Create coursework for students to take home after camp.

Public Relations Intern, 09/2015 to 01/2016
Civic Support – New Bedford MA
  • Assist with marketing and public relation strategies to help nonprofit and small organizations businesses.
  • Improve companies outreach within the community, and help gain cumulative skills to acquire more knowledge about how to implement various forms of media, and lack of funding.
  • Providing clients assistance in improving their outreach within the local community.

Education
Bachelor of Arts: English , 2016
University of Massachusetts Dartmouth - North Dartmouth


English-Writing, Rhetoric, Communications, 2011 - 2016 Activities and Societies: English SPARC, BSU:
Additional Information
  • Volunteer Experience Mentor at Big Brothers Big Sisters of America April 2015 - Present
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Resume Overview

Companies Worked For:

  • Oracle
  • MKTG
  • American Village
  • Civic Support

School Attended

  • University of Massachusetts Dartmouth

Job Titles Held:

  • Cloud Customer Success Manager
  • Brand Ambassador
  • Language Counselor
  • Public Relations Intern

Degrees

  • Bachelor of Arts : English , 2016
    English-Writing, Rhetoric, Communications, 2011 - 2016 Activities and Societies: English SPARC, BSU :

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