Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Summary
A dynamic practice leader with vision, focus and innovative approaches to Information Security, Identity and Access Management and business objectives. Passion for understanding customer challenges and driving incremental business from existing customers. Known for high commitment, business acumen, forward-thinking initiatives and creating effective teams to capitalize on market conditions and delivering outstanding results. Seasoned professional with more than 16 years of diverse, progressive experience and repeated successes in spearheading IT project initiatives for clients end-to-end. Creative problem solver with the ability to drive organizational growth. A personable leader with strong professional relationships, also a skilled mentor and mediator who excel at bringing out the best in team members. Consulted clients in both the public and private sector with key emphasis on Identity and Access Management both on-Premise and Cloud-based systems.
Core Competencies
  • Wide range of experience providing large-scale information technology solutions
  • Global, Enterprise platforms and Cloud-based computing experience
  • Management Consulting expertise encompass providing end-to-end advisory services for clients from concept through roll-out of IdAM program initiatives
  • Performance driven project management skills
  • Capability to build and lead high-output cross-disciplinary teams
  • Skillful at strategic prospecting, alliance and increasing revenue streams
  • Proficient in collaborative decision making
  • Versed at managing projects within Budget guidelines
  • Business Analysis, Design, Testing and Implementation experience
  • Implementation and Roll-out Strategy Planning expertise
  • Organizational & Change Management skills
  • IT Security & Controls Assessment, Design and Implementation Expertise
  • Policy/program development and Controls Compliance expertise
  • Excellent Customer and Partner Relationship Management skills
Technical Skills
Cloud IAM solutions
Oracle IDCS, Okta, onelogin, Symplified
Onprem IAM solutions
Oracle Identity Manager, Oracle Access Manager,Oracle Unified Directory, Oracle Virtual Directory, Oracle Internet Directory. Oracle Identity Federation
Quest one identity
Sailpoint IdentityIQ
CA Siteminder
Forgerock OpenIG, OpenIDM, OpenAM, OpenDJ, OpenIAM
Apache Syncope
Oralce waveset
Cloud and IAM Practice Leader, 2014 - Current
Fiserv, Inc. Hickory, NC,
  • Responsible for the management, planning, budgeting, staffing and delivery of IAM services for clients.
  • Managed services included design, architecture, development, implementation, technical support, on going patching, bug fixes, and enhancements.
  • Provided technical and operational expertise for clients in policies, procedures, and audits.
  • Created and implemented service delivery improvement plans and release management policies by reducing change failure rates and improving system availability and stability.
  • Collaborated with product and engineering team members to define and develop new product concepts.
  • Coordinated with QA testers for end-to-end unit testing and post-production testing.
  • Managed the road map for product design and development.
  • Created proof-of-concept prototype applications for demonstration and evaluation purposes.
  • Build and lead new Cloud Service team to architect and implement new cloud/hybrid IAM platforms.
  • Develop cloud reference architectures, governance policies, security models, and best practices.
  • Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
  • Maintained the customers existing revenue spend and strategically upsell additional products and services.
  • Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
  • Manage transition of client from Solutions Implementation to Client Support.
  • Coach, mentor and lead personnel within multi-disciplinary teams.
  • Present periodic Dashboard reports on the current program, future opportunities and client issues to management
  • Managed multiple concurrent client engagement services and solution implementations.
  • Expanded the practice to 10 team members and more than 20 clients in 2 years.
Sr Manager, 05/2012 - 11/2013
Petsense Pittsburg, KS,
  • Communicated regularly with stakeholders regarding pertinent IT activities
  • Communicated updates, service times and usage best practices throughout the team
  • Confirmed effectiveness of solutions by interacting with user base and understanding their challenges
  • Maintained quality of service by establishing and managing to organizational standards
  • Maintained staff by recruiting, selecting and training associates
  • Managed IT staff, including hiring, training, conflict resolution, and performance coaching
  • Oversaw provision of end-user services, including help desk and technical support services
  • Involved in the architecture and design of solutions that were delivered to our clients
  • Provided constant updates to the management on the status projects and escalated when needed
  • Worked with product development teams to get speedy resolution to issues and bugs
  • Defined and implemented disaster recovery and backup procedures for systems managed by the team
  • Defined delivery and support plans for implementing appropriate information technologies
  • Managed offshore teams that are involved in the projects
Team Lead, 2010 - 04/2012
Finger Paint Marketing Emeryville, CA,
  • Lead a small team of 2 people
  • For multiple customers, operated as team lead for the implementation of Identity, Access Management and Directory solutions.
  • Gathered, designed, configured and implemented various modules of Identity and Access Management to meet the customers security and SOX audit requirements.
  • Helped the customer in planning their road map for IAM program
Sr. Consultant, 03/2008 - 11/2009
Petsense Poteau, OK,
  • Worked with the Project Manager and Development team to deliver IT solutions for our clients.
  • Responsible for developing functional and technical requirements and supporting all phases of the systems development life cycle as it relates to successfully delivering an application solution that meets clients requirements.
  • Developed and implemented solutions along with other team members
  • Designed and executed test scripts and test scenarios.
  • Provided first level support for clients to resolve issues on time.
IDM Product Expert, 2004 - 03/2008
Givaudan Ltd Casablanca, MA,
  • Worked as a product expert in field of Identity and Access Management
  • Set up COE labs for Identity and Access Management solutions
  • Worked both onsite and offshore with various clients
  • Was a critical resource in the success of many clients
Team Lead, 08/2001 - 11/2013
Neem Systems City, STATE,
  • Lead a group of 3 people in designing and developing various internal projects for the call center including self enroll, CRM and HRMS
  • Managed the day to day operations of the call center support with the team
Module Lead, 09/2000 - 06/2001 City, STATE,
  • Involved in the design and development of the portal India’s first Business-2-Business Internet Auction Place.
  • Provided various modules like Standard Auctions Private Standard Auctions Private Procurement Auctions Private Fixed Price Auctions
  • Conducted successful procurement auctions for clients like Maruthi Udyog Limited, Godrej.
  • Played instrumental role in the backend integration for giant companies like Maruthi Udyog Limited and TELCO involved in transmission of data from company’s legacy systems database to our main database.
Project Engineer, 07/1999 - 08/2000
  • Developed training tools for the students at ICFAI that helped them during their school year.
  • Smart Dealer, ALM Package are some of the tools that were developed
  • Managed company website with updated content
MBA: Marketing, Expected in 2001
Osmania University - Hyderabad, AP
B.Tech: Electronics and Communications, Expected in 1996
Nagarjuna University - Guntur, AP

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School Attended

  • Osmania University
  • Nagarjuna University

Job Titles Held:

  • Cloud and IAM Practice Leader
  • Sr Manager
  • Team Lead
  • Sr. Consultant
  • IDM Product Expert
  • Team Lead
  • Module Lead
  • Project Engineer


  • MBA
  • B.Tech

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