Closing Team Leader Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

  • Staff education and training
  • Work flow planning
  • Talent scouting
  • Community outreach
  • Collaborator
  • Team Builder
  • Strategic Thinker
  • Fosters a positive, inclusive experience for others
  • Innovative
Work History
08/2015 to Current Closing Team Leader Valley National Bancorp | Elmwood Park, NJ,
  • Established goals and objectives for equity, diversity and inclusion (EDI) activities which support the organization's missions. Result: Conducted weekly Business Unit Team Review to ensure our employee demographics are representative of the community demographics.
  • Kept abreast of diversity and inclusion best practices and resources for organizational implementation. Assessed system performance, analyzed current practices, and provided advice on appropriate changes. Result: Conducted monthly themed offstage areas to celebrate heritage months and merchandised product in support of LGBTQIA+ and proceeds went to GLSEN.
  • Took a leadership role in mentoring, coaching and guiding members of the executive leadership team, managers, and staff on EDI matters. Result: Collaborated with Store Director to create and deliver conference calls on equity vs. equality, challenged senior leadership to participate in YWCA Columbus' 21-day Racial Equity and Social Justice Challenge. 80% participation rate.
  • Identified opportunities for the organization to participate in community activities related to EDI priorities. Result: Organized 10 Target stores to participate in Columbus' Gay Pride Parade, organized team members from 4 stores to volunteer at YWCA Dayton's new Huber Heights satellite campus.
  • Partnered with the Human Resources team to provide recommendations and support to ensure equity, diversity and inclusion is embedded in department processes such as recruitment, hiring, and retention. Results: Sole responsibility for hiring 30 diverse candidates over the span of 5 years, supported hiring events at universities that support diversity, and conducted climate surveys regularly with staff.
  • Worked with manager and others to revise, coordinate, and deliver effective training and development opportunities to organization employees to support EDI initiatives and values. Result: Developed training in support of safety and awareness in response to civil unrest following the death of George Floyd. Upheld Target's diversity and inclusion pillars while the Minneapolis based company became a national place of gathering in the days following.
  • Directed and coordinated evaluation of EDI programs, services and initiatives. Established meaningful benchmarks, goals, and measures for reporting and to ensure accountability. Results: Target received a 100 from the Human Rights Campaign on the 2020 Corporate Equality Index, in 2018 Target was noted as one of the top companies for Executive Women, and in 2019 they were noted as one of the top 50 best companies for multi-cultural women.
  • Implemented organization policies and procedures at the department level. Participated in policy revision and in the formulation of policies and procedures. Interpreted organization policies to staff with a patron and culturally responsive management perspective. Result: Increased representation for people of color in exempt roles by 15% and women of color in similar positions by 23%.
08/2013 to 01/2014 Refugee Resettlement Intern Kroger | Bartlett, TN,
  • Worked with clients to improve life choices and maximize benefits of programs. Result: Achieved goal of self-sufficiency within the first 6 months of new community placement
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs. Result: Accessed each client and was able to provide custom plan to achieve self-sufficiency
  • Worked with community organizations to ease the client's transition into their new community. Result: Formed working relationships with multiple community organizations including the Social Security office, doctors' offices, and a vast number of non-profits.
  • Provided comprehensive recordkeeping for the purpose of receiving grant and government funding.
  • Identified service gaps and located needed community resources for individuals, including housing, work placement, healthcare, childcare and other support.
12/2008 to 07/2013 Money Services Clerk Kroger | City, STATE,
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Supported company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Trained new associates on POS system and key sales tactics to managed cash office.
  • Fielded multiple phone calls to main business line to gather information and answer inquiries.
  • Communicated guest and employee requests to management for issue resolution.
Expected in 05/2015 Bachelor of Arts | Political Science University of Dayton, Dayton, OH GPA:
  • Minored in Africana Studies and Sociology
  • Member of Spectrum: a strong, supportive community for UD's LGBTQ+ students with the hopes of further spreading awareness, acceptance, and resources relating to queer issues and culture

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Resume Overview

School Attended
  • University of Dayton
Job Titles Held:
  • Closing Team Leader
  • Refugee Resettlement Intern
  • Money Services Clerk
  • Bachelor of Arts

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