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closing night manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Detail-oriented server trainer with 25 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Skills
  • Buffet setup and takedown
  • Wine pairings
  • Safe food handling
  • Point of Sale (POS) system operations
  • New employee mentoring
  • Menu memorization
  • Certified trainer
  • Effective customer upselling
  • High-volume dining
Education and Training
Heald College - Walnut Creek, CA Expected in : Pharmacy Technology - GPA :
Accelerated Learning Center Concord, Ca, Expected in 03/1990 Certification : Banking And Financial Support Services - GPA :
Benicia High School Benicia, CA Expected in 06/1989 High School Diploma : - GPA :
Experience
Black Bear Diner - Closing Night Manager
City, STATE, 08/2019 - 02/2020
  • Transferred written information into databases to maintain consistent, accurate records and project details.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Assessed employee schedules for effectiveness and approved all timesheets.
Black Bear Diner - Server Trainer/Supervisor
City, STATE, 03/2017 - 01/2019
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Provided exceptional service to customers per day at establishment.
Black Bear Diner - Lead Server Trainer /Banquet Manager
City, STATE, 11/2012 - 02/2017
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Bjs Restaurants Inc. - Bartender/Server Trainer
City, STATE, 03/2005 - 12/2011
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Additional Information

I am a friendly, loyal and dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the restaurant industry, I love to learn and I’m always up for a challenge. I get along well with others and I also work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to the employer. educated to consistently driving high standards and achieving service excellence. Possess a passion for the food industry and a strong desire for development and advancement. Knowledge of Micros POS computer system. Sets the standards for serves expectations scrutinizing every aspect of the guest experience from start to finish. Cross trains and develop staff to provide opportunities for growth and advancement. Learned recovery techniques, successfully resolves guest problems to ensure the guest happiness with their experience. I have been in the food and beverage serves for over 20 years. I support and work well with team members and management. Demonstrates skill and care when selecting, orienting, training, coaching, appraising pf staff. Supports management team to coordinate the activities of the staff in order to deliver quality and services to all guests

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Resume Overview

School Attended

  • Heald College -
  • Accelerated Learning Center
  • Benicia High School

Job Titles Held:

  • Closing Night Manager
  • Server Trainer/Supervisor
  • Lead Server Trainer /Banquet Manager
  • Bartender/Server Trainer

Degrees

  • Some College (No Degree)
  • Certification
  • High School Diploma

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