Dedicated worker and student, excellent at juggling multiple tasks and working under pressure.
Seeking an opportunity to hone my communication and bilingual skills in an environment like CyraCom that allows for personal, independent growth, alongside a great team.
Spanish as first language
Good recognition of Spanish spoken by non-native speakers
Experience captioning in Spanish
Typing speed: 65 WPM
Strong communication skills
Exceptional writing skills
6 years of diverse customer service experience
Works well in a team
Microsoft Office Suite
Second year French learner
Assisted my team in captioning and launching a brand new content channel for Amazon (Ownzones)
Studied French in Lyon, France (Summer '17)
OwnzonesPhoenix, AZClosed Captioning Specialist01/2017 to 07/2017
Captioned English and Spanish content (films, videos)
Utilized English, Spanish and French
Dealt with multiple deadlines on a daily basis
Multitasked (captioned and maintained content on our websites)
Communicated efficiently through various platforms with other captioning specialists in Romania and California
PetsmartGlendale, AZPet Stylist03/2013 to Current
Provide a customized experience to generate a loyal clientele, and speaking Spanish when necessary (one of only two Spanish-speaking associates)
Promote grooming services and products to customers.
Communicate clearly and effectively over the phone with customers in a chaotic environment.
Retain customers by calling and sending reminder cards for appointments.
Greet customers entering the store to ascertain their needs in a timely manner.
Customized grooming of dogs to fit their needs
Help drive sales goals and achieve monthly quotas.
English and LiteratureArizona State University, Tempe, AZ
Dean's List 2015-2017
Coursework in English, French, Latino/Latina Studies
Minor:French2017Arizona State University, Tempe, AZ, United States
Associate of Arts2014Glendale Community College W Olive Ave, Glendale, AZRecipient of Presidential Scholarship
Dean's List, 2013,2014