Clinical Customer Service Representative Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Innovative, customer-oriented healthcare administrator with strong attention to detail, professional telephone etiquette and organization skills. Focused on maintaining a highly productive and efficient environment that provides exceptional patient, family, and staff support.

Education and Training
Community College of Baltimore County Rosedale, MD Expected in 2015 Associate of Applied Science : Health Information and Technology - GPA :
Skill Highlights
  • Conflict resolution
  • Sound decision making
  • Critical thinking proficiency
  • Medical terminology knowledge
  • Maintains strict confidentiality
  • Electronic Medical Record (EMR) software
  • Patient-focused care
  • Chart preparation/filing aptness
Professional Experience
Community Health System - Clinical Customer Service Representative
Warren, IN, 2012 - 2014
  • Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Strictly followed all federal and state guidelines for release of information.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Provided patients and families with emotional support.
Heritage Financial Corporation - Bank Teller
Hillsboro, OR, 11/2010 - 2012
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Directed specific questions to appropriate branch personnel.
  • Maintained confidentiality of bank records and client information.
Revzilla - Sales Associate
Rancho Cordova, CA, 05/2007 - 09/2008
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Operated a cash register to process cash, check and credit card transactions.
  • Guided customers in choosing items that reflected personal style and shape.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
Navajo Tribal Utility Authority - Cashier
Crownpoint, NM, 01/2006 - 05/2007
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Resolved guest complaints promptly and professionally.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Community College of Baltimore County
Job Titles Held:
  • Clinical Customer Service Representative
  • Bank Teller
  • Sales Associate
  • Cashier
  • Associate of Applied Science

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