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Clinical Account Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Outcomes-oriented MED-EL Clinical Account Manager offering years of clinical experience and background in customer account management to growing team. Adept in organization, content creation, and information communication. Proficient in professionalism, interpersonal skills, and team approach to close gaps and achieve results.

Skills
  • Customer Communication
  • Presentation and Training Skills
  • Problem Solving
  • Creativity
  • Team Player
Work History
Clinical Account Manager, 07/2017 to Current
Syneos Health, Inc Asheville, NC,
  • Provide clinical support services to hearing implant clinics (e.g. Initial activations, general follow up, adverse event follow up, Integrity testing, general audiology).
  • Establish and maintain hearing implant clinic relationships within Southwest United States.
  • Conduct hardware and software training for both new and experienced clinicians.
  • Present to and educate audiology graduate students on MED-EL technology and services.
  • Attend and/or present at relevant regional and national conferences.
  • Assist with regional and national MED-EL training workshops for field audiologists and other cochlear implant and bone conduction professionals.
Clinical Audiologist, 06/2016 to 07/2017
Kaiser Permanente Greeley, CO,
  • Comprehensive diagnostic audiologic evaluations for adult and pediatric populations.
  • Adult and pediatric hearing aid evaluations, fittings, objective and subjective verification measures, programming, counseling.
  • Adult cochlear implant evaluation, activation, and mapping.
  • Opened new audiology clinic, developed system flow for both ENT and Audiology patients.
Audiology Extern, 05/2015 to 05/2016
Ucla Health Burbank, CA,
  • Comprehensive diagnostic audiologic evaluations for adult and pediatric populations.
  • Adult and pediatric hearing aid and osseointegrated device evaluations, fittings, objective and subjective verification measures, programming, counseling.
  • Adult and pediatric cochlear implant evaluation, activation, and mapping.
  • Adult and pediatric vestibular evaluations: videonystagmography (VNG), rotary chair testing, computerized dynamic posturography (CDP).
  • Adult and pediatric electrophysiological assessment: auditory brainstem response (ABR): neurodiagnostic, threshold, pediatric sedated and unsedated; vestibular evoked myogenic potential (VEMP).
  • In-patient assessment at bedside for pediatrics and adults with acute illness.
Education
Doctor of Audiology: , Expected in 05/2016
to
University of Texas At Dallas - Dallas, TX
GPA:
Bachelor of Science: Communication Sciences And Disorders - Audiology, Expected in 05/2012
to
University of Texas At Austin - Austin, TX
GPA:
PUBLICATIONS AND PRESENTATIONS

● MED-EL Advanced Fitting Workshop, Facilitator, Virtual, July 2021

● MED-EL Advanced Fitting Workshop, Facilitator, Durham, NC, July 2019

● MED-EL ADHEAR Launch Workshop, Facilitator, New Orleans, LA, December 2018

● MED-EL BONEBRIDGE Launch Workshop, Facilitator, Dallas, TX, November 2018

● MED-EL MAESTRO 7 Launch Workshop, Facilitator, Las Vegas, NV, September 2018

● Weir, F. W., Hatch, J. L., McRackan, T. R., Wallace, S. A., & Meyer, T. A. (2018). Hearing loss in pediatric patients with cerebral palsy. Otology & Neurotology, 39(1), 59-64.

● Weir, F. W., Wallace, S. A., White, D. R., Hatch, J. L., Nguyen, S. A., & Meyer, T. A. (2017). Otologic and Audiologic Outcomes in Pediatric Patients with Velo-Cardio-Facial (22q11 Deletion) Syndrome. Otology & Neurotology, 38(1), 73-78.

● Wallace, S. (2016) Audiology and Hearing loss. Presentation at New Braunfels High School, New Braunfels, TX.

● Wallace, S. (2016) Pediatric Amplification: An Overview of Technology and Troubleshooting Strategies. Presentation at MUSC Pediatric Audiology Conference, Charleston, SC.

● Wallace, S. and Holcomb, M. (2016) Case Report: Outcomes of Cochlear Implantation in a Child with Zellweger Syndrome. Poster presented at AudiologyNOW, Phoenix, AZ.

● Weir, F., Hatch, J., Muus, J., Wallace, S. and Meyer, T. (2016) Audiologic Outcomes in Ehlers-Danlos Syndrome. Otology and Neurotology, 37(6). 748-752.

● Thibodeau, L., Wallace, S., Muscato, N., Rao, A., and Sullivan, J. (2015) Teaching Auditory Rehabilitation: A Model Program with Shared Resources, Presentation given at AudiologyNOW, San Antonio, TX.

● Wallace, S. and Thibodeau, L. (2015) New Standard for Evaluating Hearing Assistance Devices/Systems (HADS), Poster presented at AudiologyNOW, San Antonio, TX.

● Thibodeau, L. and Wallace, S. (2014) Guidelines and Standards for Wireless Technology for individuals with Hearing Loss. Seminars in Hearing, 35(3), 159-157.

● Thibodeau, L. and Wallace, S. (2014) Guidelines and Standards for Wireless Technology for individuals with Hearing Loss, Paper presented at the Association of Rehabilitative Audiology Institute, Philadelphia, PA.

● Wallace, S. and Thibodeau, L. (2014) Benefits of Using Roger Technology to Improve Speech Recognition in Noise, Poster presented at the 2nd International Congress on Family-centered Early Intervention for Children who are Deaf and Hard of Hearing, Bad Ischl, Austria.

● Wallace, S., Thibodeau, L., Schaper, L., and Evans, C. (2014) Benefits of Remote Microphone Technology for Hearing Aid Users, Poster presented at AudiologyNOW, Orlando, FL.

● Loveless, A., Wallace, S. and Thibodeau, L. (2013) Recruiting adults with hearing loss: Gender differences in perceived hearing ability, Poster presented at AudiologyNOW, Anaheim, CA.

● Wallace, S., Thibodeau, L., and McLellan, C. (2012) Effect of Hearing Aid Settings on Electroacoustic Verification with FM Systems, Poster presented at Phonak Advances in Audiology Conference, Las Vegas, NV.

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Resume Overview

School Attended
  • University of Texas At Dallas
  • University of Texas At Austin
Job Titles Held:
  • Clinical Account Manager
  • Clinical Audiologist
  • Audiology Extern
Degrees
  • Doctor of Audiology
  • Bachelor of Science

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