Driven and compassionate healthcare professional with more than 13 years of hands-on experience in fast-paced outpatient clinic and hospital environments. Accountable and responsible with a strong focus on patient satisfaction. Looking to acquire a position where I can utilize my knowledge and experience to develop plans, conduct audits and variance analyses, maintain/update accurate supply inventories, problem-solve physician concerns, and planning/implementing proactive procedures and systems.
Healthcare billing proficiency
Mastery of OB/GYN care
Strong medical ethic
Strong clinical judgment
Computerized charting specialist
Problem resolution ability
Extensive medical terminology knowledge
Familiarity with disease management programs
Medical coding capability
Medical instrument sterilization mastery
Competency in procedure development
Performance tracking and evaluation
Business management methodology
Exceptional time management skills
Complex problem solving / Sound Judgment
Recognition - 13 times as "The Heart of Austin Regional Clinic."
Clinic Manager II10/2015 to CurrentAustin Regional ClinicAustin, Texas
Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
Evaluated patient care procedural changes for effectiveness.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Assisted in the design and execution of programs that contributed to a 10% growth of the organization in the 2014 fiscal year.
Served as liaison between management, clinical staff and the community.
Expertly planned, coordinated, organized and directed all operations of the clinic.
Implemented standards and methods to measure the effectiveness of company activities.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Organized and led weekly personnel meetings with 60 team members.
Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
Patient Access Represenative/ Financial Counselor-PRN01/2007 to CurrentDell Childrens Medical Center/ Seton Healthcare NetworkAustin, Texas
Obtains demographic, insurance and financial information from patient or guarantor.
the financial integrity of the facility by collecting patient
liability, establishing payment arrangements, and discussing payment
options and screening for eligibility of Chip/Medicaid.
Communicates in an effective and professional manner with physicians, ancillary departments, nurses and staff.
Business Office Supervisor01/2002 to 10/2005Austin Regional ClinicAustin, Texas
Work with 8 OB/GYN Doctors scheduling their surgeries, managing their schedules to make sure they have a seamless workflow.
Support employees and help them achieve their goals within the company.
Quickly and effectively solve patient challenges.
Staff qualified employees to be apart of the business office.
individual professional growth and development by meeting requirements
for mandatory skills competency, supports department-based goals which
contribute to the success of the organization.
Area Manager01/1998 to 08/2002Bealls Department StoreAustin, Texas
Communicate with customers to find out their needs and provide 100% customer service.
Accurately assess customer needs and specifications both by phone and in person.
Quickly identify problems and issues and provide fast trouble shooting and problem resolution.
Collaborate with merchandise vendors to achieve successful new product implementation.
Education and Training
Master of Arts: Healthcare Administration2015University Of PhoenixPhoenix, AZ, USA
Bachelor of Arts: Healthcare Administration2009Axia CollegeAustin, Texas, USA
Certified Medical Billing Specialist, Health Information Management,Basic Life Support (BLS) Certification 2015 Certificate RHI/RHIT Certification
American Society of Healthcare Professionals
Healthcare:Epic, Compass, Meditech, and MEDISOFT EMR, computerized charting
People skills: Enthusiastic people person, advanced problem-solving, great organizational skills, resolving physician risk issues, financial counseling, customer service, conflict resolution, trouble shooting, workflow development, team building, and open door policy for employees