Three years as the Clinic Manager in an Urgent Care setting. Extensive experience recruiting, developing and managing clinical staff. Expert in planning and organizing activities consistent with agency goals and mission.
Education and Training
Associate of Science: Criminal JusticeNorthern Oklahoma College － Tonkaa, OK, United States
Bachelor of Science: AccountingRogers State University － Bartlesville, OK, United States
MBA: BusinessSouthern Nazarene Univeristy － Bethany, OK, United States
Staffing management ability
Proven patience and self-discipline
Personal and professional integrity
Staff training and development
Sound decision making
Cultural awareness and sensitivity
Clinic ManagerPonca City Urgent Care Center － Ponca City, OKCarefully selected, developed and retained qualified staff, as well as trained all new staff annually. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Cooperated with other health related agencies and organizations in community activities. Ensured the accuracy of public information and materials. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated. Reviewed and approved time cards for processing by payroll department.
12/2012 to 05/2014
Operations ManagerAspen Dental － Bartlesville, OK
superior patient service demonstrating responsiveness and sensitivity to
patient needs with urgency to resolve any patient dissatisfaction in accordance
with patient needs, company policies and procedures, government regulations and
dental board standards.
to key performance indicators to ensure practice success.
and motivates the office team for optimal practice performance.
initiative, holding team and self-accountable to the highest standards of
performance and behavior.
with meeting exceeding monthly budgets.
with patients on assisting patient to get qualified for loans
08/2007 to 11/2012
Sales and Marketing ManagerBrookedale Senior Living － Bartlesville, OK
both strategy and sale elements for dynamic leadership role that implements revenue
generating plans with coordinated sale efforts. Product development, pricing
current sales figures and forecasting projected numbers to implement effective
marketing and sales strategies.
with families to sign contracts and move patients into the community