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client support specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Resourceful Customer Service Representative who provides exceptional service through active listening and problem solving. Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Extensive experience providing support on ADP Payroll Solutions, Banking and GL Interface, also payment processing tools like Checkfree pay.
Education and Training
University of Puerto Rico Humacao - Humacao , Expected in 1995 Associate : Business Management - GPA : Business Management
, Expected in Associate's Degree : Accounting, Marketing - GPA : Accounting, Marketing
Experience
Assurant - Client Support Specialist
Wilmington, DE, 02/2006 - Current
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Handled Heavy call volume.
  • Answered client questions ranging from simple to more complex topics.
  • Supported clients on various products and basic troubleshooting.
  • Answered an average of 25-30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
J.F. Shea - Customer service representative
San Diego, CA, 09/2005 - 02/2006
  • Handled heavy phone volume.
  • Assisted agents and customers with inquiries about payments in English and Spanish.
  • Submitted adjustments for corrections in the processing of payments to different companies.
  • Conducted conference calls with different companies and customers to correct any issues related to their payments.
  • Ensured customer satisfaction.
  • Data Entry Asked open-ended questions to assess customer needs.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Brown & Brown, Inc. - Account Executive
Syracuse, NY, 03/2001 - 09/2005
  • Managed quality communication, customer support and product representation for each client.Executed outbound calls to existing customer base to increase in sales.
  • Generated leads for new sales through telephone and email contact with customers.
  • Educated customers on how to maintain spas correctly and what are the best chemical to use with their spas.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Skills
Experienced on ADP workforce now payroll processing 
Gl Interface
Windows Office 
Conflict Resolution
Customer Satisfaction
Fully bilingual English/Spanish

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Resume Overview

School Attended

  • University of Puerto Rico Humacao - Humacao

Job Titles Held:

  • Client Support Specialist
  • Customer service representative
  • Account Executive

Degrees

  • Associate
  • Associate's Degree

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