A distinguished Information Technology professional with extensive experience in Strategy, Project Management and
Progressive Leadership in various industries. Expertise in managing projects within Information Systems, Customer
Service, Telecommunications and Educational environments. Solid background in Sales and Organizational Management
strategies. Proven ability to articulate technology and underlying business values to provide innovative ideas and produce
rewarding outcomes. Demonstrated success leading and mentoring cross-functional teams in multi-facility environments in
order to maximize levels of productivity and synergy. Experienced in strategizing with key business units including
Marketing, Finance, Operations, Human Resources, Legal and other C-Suite Executives. Excellent communicator, with
emphasis on Storytelling and building strong client relationships. Expert in making articulate and engaging presentations.
Rapid learner that welcomes emerging technologies and out of the box thinking.
INTERNATIONAL BUSINESS MACHINES IBMNew York City, NYClient Solutions Consultant06/2012 to Current
Develop and manage e-commerce related projects and engagements for International Business Machines Corporation
providing information technology consulting services to Fortune 1000 organizations.
Led projects providing software-
focused strategy expertise including services, marketing, analytics, and personalization.
Collaborated with client's executive
team to define project requirements and translate business objectives into tactical plans.
Manage development, design, and
delivery of end-to-end solutions.
Led cross-functional teams through development, testing and implementation.
Facilitate and engage in meetings to communicate objectives and delegate project role and report results to
support accountability and ensure adherence to schedules and roadmaps.
Applied knowledge of cross-brand and cross-industry solutions to create comprehensive solutions that produced
results with exceptional return on investment with mitigated risk.
Consistently manage client engagements surpassing $4.5 million in revenue since hired, by interactively
positioning bleeding edge technical solutions to C Suite executives.
Created and shared technical assets that enabled other teams to digest and comprehend new technologies to aid in the
progression of business initiatives.
BEST BUY CORPORATIONColumbia, SCStore Manager03/2010 to 05/2013
Led a team of 12 new hire consultants in a newly opened location.
Responsible for Day to Day operations and driving
Revenue, Margin, and Profit and Loss results exceeding 2 million dollars annually.
Ensured that all team members were well
equipped and knowledgeable about products and services through ongoing coaching and feedback sessions.
assets, logistics, operations, customer satisfaction and ensured compliance with district, regional policies and goals.
Increased store traffic by 65% and grew basket size year over year by 45 % by successfully marketing against
competition and enabling team.
Increased Business-to-Business sales by 27% year over year with aggressive personalized marketing and
supplying innovative technologies alongside direct business results.
Partnered directly with vendors to create a continuous rhythm around sales and product training for over 1000
employees across the district.
Consistently achieved top 10% performance for Quarterly and Yearly sales metrics as a Manager.
SOUTHColumbia, SCInstructional Technology Specialist08/2007 to 06/2009
Maintained Instructional Technology systems and Information Technology topologies across multiple sites within South
Assisted teachers and administrative staff with hardware and software issues from a central location.
understanding of the role of technology in the mission of supporting education and encouraging growth outside of the
Maintained databases and compiled weekly reports to decipher trends in attendance, grade patterns and overall
curriculum acceptance and inform directors of progress.
Deployed video and curriculum content to
Content Management Systems and ensured proper level of governance and access control.
Strategized with Chief Technology Officer to create roadmaps and suggest methods to increase governance,
administration, design and delivery of instructional content across campuses.
Suggested and procured trouble ticket web-platform to enable field technicians to document and communicate
more effectively on the various status of tickets.
Created and managed processes that improved the management of IT trouble tickets and decreased response
time by 33%.
BACHELOR OF SCIENCE:INTEGRATED INFORMATION TECHNOLOGY2013University of South Carolina, SC, Columbia USAINTEGRATED INFORMATION TECHNOLOGY Integrated Information Technology: The summative of Hardware, Software, and Business Processes, aligned with
their direct correlation to Business Initiatives and Innovation in the workplace.
Vice-President of the Association of Information Technology Professionals - Columbia, South Carolina.
CAROLINA DEPARTMENT OF EDUCATION
administrative, Business Processes, Business Strategy, C, Coaching, Hardware, Consulting, content, Content Management, Client, customer satisfaction, databases, delivery, driving, e-commerce, edge, Enterprise Resource Planning, functional, Information Technology, Innovation, International Business, Leadership, Team Development, logistics, Managment, marketing, meetings, access, Communicator, policies, positioning, problem solving, processes, Process Improvement, Profit, Profit and Loss, progress, Project Managment, sales, strategy, Strategic Planning, video