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client services representative resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Call Center Operations
  • Senior leadership support
  • Report generation
  • Customer relations
  • Team training
  • Issue resolution
  • Client support
  • Leadership
  • Customer Service
  • Basic Math
  • Front desk operations
  • Records maintenance
  • Telephone etiquette
  • Reception area maintenance
  • Credit card payment processing
  • Retail sales customer service
  • Store maintenance
  • Product organization
Experience
10/2021 to Current
Client Services Representative Henry Industries Florissant, MO,
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Compiled physical and digital documents, charts and reports.
  • Gathered, transcribed and typed medical information into charts.
07/2020 to 10/2021
Client Service Representative Clarivate Plc Bingham Farms, MI,
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Compiled physical and digital documents, charts and reports.
  • Gathered, transcribed and typed medical information into charts.
07/2018 to 07/2020
Shift Leader Res-Care, Inc. Ventura, CA,
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Created training manual for employees to use as reference guide.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
09/2017 to 07/2018
Cashier/Customer Service Representative Walmart City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Education and Training
Expected in 06/2016
High School Diploma:
JFK High School - ,
GPA:

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Resume Overview

School Attended

  • JFK High School

Job Titles Held:

  • Client Services Representative
  • Client Service Representative
  • Shift Leader
  • Cashier/Customer Service Representative

Degrees

  • High School Diploma

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