Client Services Representative Resume Example Abbott Laboratories

CLIENT SERVICES REPRESENTATIVE

Professional Summary

To obtain a position that allows me to utilize my educational achievements and work experience to demonstrate my commitment to professional growth and development. SUMMARY OF QUALIFICATIONS
Exceptionally well organized, assertive and energetic self-starter
Impeccable ability to balance multiple tasks simultaneously
Excellent written and verbal communication skills
Outstanding ability to adapt to and embrace corporate culture
Excellent team worker who functions well under pressure
Extraordinary analytical and strategic planning skills
Consistently take the initiative to solve problems
Personable; work effectively with a wide range of personalities
Skilled in the areas of copywriting, editing, proofreading and process documentation
Superior computer proficiency including but not limited to; EBSCOHost Online Research Databases, MAC & iOS Creative Software, Microsoft Office, Internet and E-mail

Skills

Education

Clark Atlanta UniversityCity, StateBachelor of Arts: English

Bishop Ford Central CHSCity, StateRegents Diploma

Hopewell High SchoolCity, StateCompleted coursework in courses including but not limited to English, Math and History

Work History

Abbott Laboratories- Client Services Representative
Springfield , OH11/2017 - Current

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal and informs supervisor of potential problems or customer concerns.
Responsible for prompt and accurate reproduction of all print requests.
Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
Performs routine upkeep and basic maintenance of copy/binding/copier equipment.
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail; tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
Creates, maintains, updates, and monitors files, file database and file rooms.
Coordinates special projects and other functions assigned by client contact and Site Manager.
Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
Assists end-users in basic functionality of equipment.
Monitors, analyzes and communicates status of inventory; Initiates, conducts and reports on Physical Inventories.

Agiliti Health- Office Clerk/Customer Service Representative
Bellefontaine , OH05/2017 - 10/2017

Greet customers and visitors and perform tier-one / first contact services.
Answer customer inquiries and relayed messages to appropriate recipients.
Validate authenticity of information provided by clients before seeking approval to process bail bonds forms and applications.
Process daily intake of cash and credit card payments.
Accurately manage financial records and light bookkeeping activities.
Assist in files management and compiling records.
Manage inventory of office supplies and assist in organizing office activities.
Scan incoming mail for recipient information.
Manage outgoing mail by sealing envelopes and placing stamps.
Retrieve files on demand.
Proofread records and reports for accuracy.
Type and edit correspondence.
Perform document photo copying and paperwork distribution tasks.

Clark Atlanta University- Peer Teaching Assistant
City , STATE01/2013 - 05/2013

Attended co-curricular activities with the class (i.e., lectures, performances, etc.).
Held regular office hours for students to assist them in meeting class requirements.
Worked closely with the faculty person teaching their designated sections, providing course-related support and assistance (such as group facilitation, meetings with first-year students, teaching lessons on student success topics, and grading).
Created tests and study guides; also assigned written work during class period to encourage students to practice reading and writing skills.
Administered study sessions to prepare students for mid-term and final examination.
Evaluated written assignments based on grammar, sentence structure, and relativity to topic.
Communicated pertinent information between staff.

New York Supreme Court Kings County- Intern
City , STATE06/2012 - 08/2012

Analyzed court cases with corresponding official of the court, Judge King.
Assisted with general preparation of correspondence and legal documents.
Performed account preparation for completed client files.
Provided additional assistance to paralegals as required.
Participated in mock trials for the fundamental understanding of court procedures.

Affiliations

2011-2012 CAU English Club
Community Service and Events Coordinator 2011-2012 Black Voices Theatre Production
Usher 2012 Sigma Tau Delta Honor Society
Member

Resume Overview

School Attended

Job Titles Held:

Degrees

Bachelor of Arts : English
Regents Diploma
Completed coursework in courses including but not limited to English, Math and History