Client Services Representative Resume Example
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of people in a diverse setting. Looking for a new role where hard work and dedication will be highly valued. Consistently friendly and professional when handling diverse customer needs in a fast paced environment. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Motivated individual with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
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Newark , OHAbbott Laboratories/Jan 2020 to Current
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Educated clients on how to conduct transactions with convenient online solutions.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Communicated information to customers about product quality, value and style.
- Processed customer account changes using internal systems and software
- Consulted with customers regarding specific financial and life needs, addressing numerous personal financial concerns.
Chicago , ILCity Of Chicago, Il/May 2019 to Jan 2020
- Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
- Prepared and edited reports, presentations and articles using MS Word and PowerPoint.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Obtained and organized files and research papers to make important documents easier to find.
- Used library and scholarly databases to locate reliable resources.
- Coordinated project files to support the office of foreign trade and enhance team success.
- Supported department by compiling paperwork and taking detailed meeting minutes.
- Furthered research by organizing data, generating spreadsheets and drafting detailed reports.
Newman , CANewman-Crows Landing Unified/Dec 2018 to Sep 2019
- Implemented and delivered programming for groups of children ages 7 to 13.
- Created educational materials according to lesson plans and school programs.
- Delivered specialized classroom instruction to students with developmental disorders.
- Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
- Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
- Taught socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
- Established and enforced rules for behavior and policies and procedures to maintain order among students.
- Fostered positive and trusting relationships with students to increase engagement.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new educational opportunities.
Boston , MAAmerican Student Assistance/Jan 2015 to Dec 2016
- Worked as a Volunteer,Vice President of Finance (CFO), for the CA Lambda chapter at UC Riverside
- Determined charges, oversaw Billing and Payments, Set budgets for 7 different departments
- Oversaw monthly, quarterly and annual financial reporting while developing annual operational budget
- Formulated and delivered financial and budget reports for fellow students, partners and stakeholders.
- Managed Fraternity-wide budgets, reimbursements, accounting and all other financial operations.
- Set up and directed a yearly budget.
- Oversaw requisition and procurement processes to guide purchasing decisions.
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Resume Overview
School Attended
- University Of California, Riverside
- Orange County School Of The Arts
Job Titles Held:
- Client Services Representative
- Student Intern
- After-School Program Leader
- Vice President of Finance
Degrees
- Bachelor of Arts : Political Science
High School Diploma
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