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Client Services Representative Resume Example

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Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of people in a diverse setting. Looking for a new role where hard work and dedication will be highly valued. Consistently friendly and professional when handling diverse customer needs in a fast paced environment. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Motivated individual with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.

Skills
  • Account management
  • Customer support
  • Database maintenance
  • Promotionalsupport
  • Microsoft Office expertise
  • Conflict mediation
  • Banking regulations knowledge
Experience
Client Services Representative
City, StateCompany Name/Jan 2020 to Current
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Communicated information to customers about product quality, value and style.
  • Processed customer account changes using internal systems and software
  • Consulted with customers regarding specific financial and life needs, addressing numerous personal financial concerns.
Student Intern
City, StateCompany Name/May 2019 to Jan 2020
  • Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
  • Prepared and edited reports, presentations and articles using MS Word and PowerPoint.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Obtained and organized files and research papers to make important documents easier to find.
  • Used library and scholarly databases to locate reliable resources.
  • Coordinated project files to support the office of foreign trade and enhance team success.
  • Supported department by compiling paperwork and taking detailed meeting minutes.
  • Furthered research by organizing data, generating spreadsheets and drafting detailed reports.
After-School Program Leader
City, StateCompany Name/Dec 2018 to Sep 2019
  • Implemented and delivered programming for groups of children ages 7 to 13.
  • Created educational materials according to lesson plans and school programs.
  • Delivered specialized classroom instruction to students with developmental disorders.
  • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
  • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
  • Taught socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
  • Established and enforced rules for behavior and policies and procedures to maintain order among students.
  • Fostered positive and trusting relationships with students to increase engagement.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new educational opportunities.
Vice President of Finance
City, StateCompany Name/Jan 2015 to Dec 2016
  • Worked as a Volunteer,Vice President of Finance (CFO), for the CA Lambda chapter at UC Riverside
  • Determined charges, oversaw Billing and Payments, Set budgets for 7 different departments
  • Oversaw monthly, quarterly and annual financial reporting while developing annual operational budget
  • Formulated and delivered financial and budget reports for fellow students, partners and stakeholders.
  • Managed Fraternity-wide budgets, reimbursements, accounting and all other financial operations.
  • Set up and directed a yearly budget.
  • Oversaw requisition and procurement processes to guide purchasing decisions.
Education and Training
Bachelor of Arts: Political ScienceUniversity Of California, RiversideSep 2019City, State
High School DiplomaOrange County School Of The ArtsJun 2014City
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Resume Overview

School Attended

  • University Of California, Riverside
  • Orange County School Of The Arts

Job Titles Held:

  • Client Services Representative
  • Student Intern
  • After-School Program Leader
  • Vice President of Finance

Degrees

  • Bachelor of Arts : Political Science
    High School Diploma

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