Client Services Representative resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of people in a diverse setting. Looking for a new role where hard work and dedication will be highly valued. Consistently friendly and professional when handling diverse customer needs in a fast paced environment. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Motivated individual with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Skills
Account management
Customer support
Database maintenance
Promotional support
Microsoft Office expertise
Conflict mediation
Banking regulations knowledge
Experience
Client Services Representative, 01/2020 to Current Abbott Laboratories – Newark, OH,
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Managed and updated physical and digital client account information to keep records accurate and current.
Educated clients on how to conduct transactions with convenient online solutions.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Communicated information to customers about product quality, value and style.
Processed customer account changes using internal systems and software
Consulted with customers regarding specific financial and life needs, addressing numerous personal financial concerns.
Student Intern, 05/2019 to 01/2020 City Of Chicago, Il – Chicago, IL,
Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
Prepared and edited reports, presentations and articles using MS Word and PowerPoint.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Obtained and organized files and research papers to make important documents easier to find.
Used library and scholarly databases to locate reliable resources.
Coordinated project files to support the office of foreign trade and enhance team success.
Supported department by compiling paperwork and taking detailed meeting minutes.
Furthered research by organizing data, generating spreadsheets and drafting detailed reports.
After-School Program Leader, 12/2018 to 09/2019 Newman-Crows Landing Unified – Newman, CA,
Implemented and delivered programming for groups of children ages 7 to 13.
Created educational materials according to lesson plans and school programs.
Delivered specialized classroom instruction to students with developmental disorders.
Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
Taught socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
Established and enforced rules for behavior and policies and procedures to maintain order among students.
Fostered positive and trusting relationships with students to increase engagement.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Collaborated with others to discuss new educational opportunities.
Vice President of Finance, 01/2015 to 12/2016 American Student Assistance – Boston, MA,
Worked as a Volunteer,Vice President of Finance (CFO), for the CA Lambda chapter at UC Riverside
Determined charges, oversaw Billing and Payments, Set budgets for 7 different departments
Oversaw monthly, quarterly and annual financial reporting while developing annual operational budget
Formulated and delivered financial and budget reports for fellow students, partners and stakeholders.
Managed Fraternity-wide budgets, reimbursements, accounting and all other financial operations.
Set up and directed a yearly budget.
Oversaw requisition and procurement processes to guide purchasing decisions.
Education and Training
Bachelor of Arts: Political Science, Expected in 09/2019 University Of California, Riverside - Riverside, CA GPA:
High School Diploma: , Expected in 06/2014 Orange County School Of The Arts - Santa Ana, CA, GPA:
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