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client services project manager hosting administrator resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Information technology professional with a background in project management, business and systems analysis, installation and configuration seeks position as a Systems Analyst in a fast-paced Enterprise.

Skills
  • Data management
  • Risk management processes and analysis
  • Project management
  • Extremely organized
  • Team leadership
  • Active Directory
  • IT security best practices
  • Citrix administration
  • Data backup and retrieval
  • Large computer networks
  • Problem resolution
Work History
Client Services Project Manager/Hosting Administrator, 12/2015 - Current
Cox Auto Inc New Orleans, LA,
  • As a Client services Project Manager, I maintain and develop relationships with the sales team, and 100+ clients via phone calls, in person meetings, and written communication.
  • Ensure account management projects are completed within deadlines, monitor the scope of project, and maintain budgeted hours and monies.
  • Schedule and facilitate client meetings for website designs, updates or SEO strategy discussions.
  • Monitor client maintenance hours, new project hours and suggest additional sales orders for new offerings when applicable.
  • As Hosting Administrator, I purchase domains, configure, and maintain website hosting and DNS, this includes email and server configuration for all clients and proprietary domains.
  • Act as main point of contact for technical issues; provide solutions to problems and maintain security standards for all accounts.
Help Desk Support Engineer, 01/2014 - 01/2015
Cox Auto Inc North Las Vegas, NV,

As a Tier 1 Support Engineer I served as primary responder for all infrastructure outages and customer requests, monitoring the progress of events and supplying the client or vendor with updates.
Monitor all global servers, applications, network devices and connections along with customer traffic using specific custom-built tools.
Work with the systems and network administration teams to resolve complex issues within specific service level agreement times Work directly with customers to resolve technical issues and questions.
Perform basic systems troubleshooting and management, coordinate with appropriate teams when necessary.
Provide thorough research of customer-facing issues and provide report to escalation teams prior to escalation.
Update customers and other stakeholders regularly on ongoing trouble tickets and provide full report of outages and/or defects.
Manage Systems Backups and server load balancing.
Proficiency in ConnectWise, exchange, active directory, and Windows server (2008, 2012) environments.

Client Service Supervisor, 01/2013 - 2014
Saddle Creek Logistics Services City, STATE,
  • Promoted February 2013) Salary $53,000, 60 hours/week.
  • Supervise client and customer services teams.
  • Ensure account management projects are completed within deadlines.
  • Hire and train new staffs.
  • Develop and implement accountability guidelines and expectations.
  • Maintain accurate employee records.
  • Ensure staffing levels are consistent with business needs.
  • Integration and disengagement process developed for new clients and existing client contracts.
  • Acted as API (shopping cart) liaison for technical questions, and as implementation expert for new and potential clients.
  • Increased profitability for Customer Service by 7% FYE 2013.
  • Increased profitability for Client Service by 10% FYE 2013.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Promoted November 2012) Hourly $18.00, 40 hours /week.
    Answer assigned client calls and emails.
  • Maintain inventory reconciliation reports, update users for ProWares system, enter kitting and other various warehouse tasks on behalf of the client, coordinate regular meetings with clients via email, phone or in person, verify OPV instructions are clear and completed properly, and develop client relationship with thorough communication.
  • Employee of the month January 2013.
Client Service Supervisor, 08/2012 - 08/2013
Saddle Creek Logistics Services City, STATE,
  • Promoted February 2013) Salary $53,000, 60 hours/week.
  • Supervise client and customer services teams.
  • Ensure account management projects are completed within deadlines.
  • Hire and train new staffs.
  • Develop and implement accountability guidelines and expectations.
  • Maintain accurate employee records.
  • Ensure staffing levels are consistent with business needs.
  • Integration and disengagement process developed for new clients and existing client contracts.
  • Acted as API (shopping cart) liaison for technical questions, and as implementation expert for new and potential clients.
  • Increased profitability for Customer Service by 7% FYE 2013.
  • Increased profitability for Client Service by 10% FYE 2013.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Promoted November 2012) Hourly $18.00, 40 hours /week.
    Answer assigned client calls and emails.
  • Maintain inventory reconciliation reports, update users for ProWares system, enter kitting and other various warehouse tasks on behalf of the client, coordinate regular meetings with clients via email, phone or in person, verify OPV instructions are clear and completed properly, and develop client relationship with thorough communication.
  • Employee of the month January 2013.
Skills

Account management, active directory, API, configuration management, Backup and recovery management, contracts, CRM, customer services, documentation, DNS management, email exchange server management, Windows Server 2008/2012, network administration, network hardware maintenance.

Education
Associate of Science: Network Administration Computer Science, Expected in 2018
-
Cuyamaca College - El Cajon, CA
GPA:
Status -

Network Administration Computer Science

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Resume Overview

School Attended

  • Cuyamaca College

Job Titles Held:

  • Client Services Project Manager/Hosting Administrator
  • Help Desk Support Engineer
  • Client Service Supervisor
  • Client Service Supervisor

Degrees

  • Associate of Science

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