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client services manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Skills
  • Recruitment and Hiring
  • Client Interfacing
  • Change Request Processing
  • Budget Framing
  • Performance Monitoring
  • Employee Performance Reviews
  • Managing Client Relations
  • Job Assignments
  • Customer Needs Assessments
  • Constructive Feedback
  • Creative Solutions
  • Enterprise Architecture
Work History
Client Services Manager, 10/2019 to Current
KargoLos Angeles, CA,
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Maintained client files with sales contracts, records of client interactions, client notes and other information.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed new employees and on-going performance assessment of current employees.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Client Services Consultant, 10/2017 to 10/2019
Pro UnlimitedPhiladelphia, PA,
  • Updated accounts, documents and reports with efficiency and accuracy.
  • Developed and deepened client relationships to increase loyalty and brand engagement.
  • Responded to customer concerns with friendly, knowledgeable service and resolved issues quickly to deliver prompt service.
  • Achieved or exceeded sales and productivity benchmarks on consistent basis.
  • Provided customers with information about company offerings and answered questions about features, costs and delivery.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
Technical Delivery Manager, 01/2017 to 10/2017
ChubbSan Francisco, CA,
  • Detected and proactively remediated problems in technical delivery planning and scheduling, avoiding final delivery delays.
  • Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
  • Applied agile project management and agile transformation techniques to technical projects.
  • Drafted status reports for clients to illustrate ongoing accomplishments and reassure customers of compliance with planned milestones.
  • Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.
  • Delivered project proofs of concept compliant with client requests, internal policies and logistical realities.
  • Aggregated delivery status reports from multi-disciplinary teams to unify progress tracking efforts across projects.
  • Manage 5 Scrum teams with 10 members each during development processes.
  • Reviewed solution architecture proposals to provide technical direction to associated personnel.
Senior Solutions Architect, 05/1998 to 01/2017
Proofpoint IncAustin, TX,
  • Broke down technical ideas and issues into non-technical terms for business executives.
  • Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
  • Analyzed solutions proposed to meet diverse business requirements.
  • Maintained current and in-depth understanding of business processes, needs and objectives.
  • Worked with developers and engineers to realize technological solutions.
  • Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
  • Designed architecture strategies for large-scale system-wide application deployments.
Education
High School Diploma: , Expected in 12/1987
Farrington Community School For Adults - Honolulu, HI
GPA:
Certifications
  • Certified ITIL Foundation V3
  • Certified Scrum Master, Scrum Alliance
  • Certified Google Analytics

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Resume Overview

School Attended

  • Farrington Community School For Adults

Job Titles Held:

  • Client Services Manager
  • Client Services Consultant
  • Technical Delivery Manager
  • Senior Solutions Architect

Degrees

  • High School Diploma

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