client services manager resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Motivated Client Service with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

  • Adaptive team player
  • Active listening
  • Project management abilities
  • Problem-solving abilities
  • High-energy attitude
  • Microsoft Office expertise
  • Schedule mastery
  • Courteous demeanor
  • Organizational strengths
  • Conflict mediation
  • Shipping and receiving understanding
06/2013 to Current
Client Services Manager Acv Auctions Hendersonville, TN,
  • Resolved client's financial issues quickly through meticulous research, communication and organization.
  • Provided excellent customer service by greeting all clients with friendly conversation and a smile.
  • Ensured that all future and current client needs were met by promptly scheduling clients for appointments.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Organized and executed five annual client parties.
  • Updated clients on consistent basis regarding projects and answered questions quickly and with knowledgeable support.
02/2010 to 12/2017
Waitress Regal Cinemas Corporation Hyannis, MA,
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
01/2009 to 11/2011
Massage Therapist City Of Westminster, Co Westminster, CO,
  • Handled cash and credit card payments daily with accuracy.
  • Double-checked inventories and stocking for future sessions.
  • Cleaned massage rooms after use and prepared for next client.
  • Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
  • Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
08/2007 to 05/2010
Front Desk Guest Service Representative Marriott International National Harbor, MD,
  • Input customer data using Holidex\Opera software and made immediate updates to reflect room changes.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Worked with Housekeepers and Maintenance to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Secured guest valuables in main safe or individual boxes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed all front desk operations for busy high-volume hotel.
Education and Training
Expected in 11/2010 to to
Associate in Therapeutic Massage : Therapeutic Massage
TriState Business Institute - Erie, PA,

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Resume Overview

School Attended

  • TriState Business Institute

Job Titles Held:

  • Client Services Manager
  • Waitress
  • Massage Therapist
  • Front Desk Guest Service Representative


  • Associate in Therapeutic Massage

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