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Client Services Manager Resume Example

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CLIENT SERVICES MANAGER
Summary

Proactive individual, with excellent organizational and problem solving skills. Self-starter who is extremely detail-orientated with the ability to exercise judgment, work independently as well as a team player in a fast-paced environment, and work under tight deadlines, while prioritizing multiple, confidential tasks.

Highlights

Microsoft Office Suite 2003 and 2010; WordPerfect, Legal Solutions Plus, Abacus, Lexis Nexus, ProLaw, Relativity, TrialDirector, Typing Speed of 60 WPM, CA Notary Public

Experience
10/2013 to Current
Client Services ManagerThorsnes Litigation Service, LLC － San Diego, CA
  • Establish and maintain client relations, ensure satisfaction with services ordered, and create solutions to client problems Manage company calendar Proofread incoming work product for accuracy Negotiate rental contracts with facilities nationwide Answer, screen, and direct inbound phone calls Create and manage TrialDirector databases; create and edit video clips Bates-stamp documents and create trial exhibit binders Secondary A/P and A/R person; created invoices and took client payments Maintain office appearance and set up/break down conference rooms for each meeting Utilize A/V equipment for video conferences, conference calls and presentations.
07/2013 to 12/2013
Editor and Social Media CoordinatorShareTV, Inc － San Diego, CA
  • Created, edited, and published news articles relating to television series Promoted published articles on various social media outlets Worked with web programmers to coordinate show promotion strategy to maintain consistency Created targeted advertisements on Facebook to increase followers Assigned and edited articles from blog contributors Maintained inventory of office supplies and maintain office appearance.
03/2008 to 06/2013
Legal SecretaryFish & Richardson － San Diego, California
  • Assistant to principals, associates, managers, and directors Liaison between litigation, trademark, graphics, and IT departments Filed documents with U.S.
  • District Court's CM/ECF systems, local courts, and the USPTO's TTAB Created and maintained client database including contact information, case files, and distribution lists Docketed upcoming deadlines and maintained all calendars in Outlook, ProLaw, and Google Calendars Coordinated attorney calendars, meetings, events, and travel arrangements Maintained knowledge of all cases and attend meetings to advise on any inquiries Drafted, edited, and proofread correspondence, pleadings, motions, discovery Created and reviewed settlement, coexistence, and licensing agreements and checked for compliance Scheduled depositions and maintained deposition tracker chart Prepared deposition exhibits including bates numbering Assisted with document productions (both produced and received) Prepared letters detailing results of search reports and ran portfolio status charts Conducted Internet investigation on use of trademarks Conducted preliminary investigation on potential clients and asses any potential conflicts Screened incoming mail and voicemails and summarized needs Took meeting minutes for weekly IT meetings and advise on inquiries re project status Completed and processed specialized accounting forms for reimbursements and analyzed vendor invoices for accuracy and submit for payment Reviewed and edited monthly client invoices to check for accuracy and ensure all time was accounted for and advised re budget (if any) Tracked attorney CLE requirements and found CLE opportunities to meet goal Contact person for peers after new software introduction Created and edited PowerPoint presentations for speaking engagements Active participant of various firm committees including holiday party planning Back-up receptionist; schedule and set up multiple conference rooms for depositions, seminars, socials, and other events.
08/2006 to 03/2008
Document Control ClerkSeltzer Caplan McMahon Vitek － San Diego, California
  • Maintained all files for designated attorneys in litigation department Bates labeled and redacted necessary documents Prepared hearing binders for upcoming trials and hearings General clerical duties Evening reception, answered and routed all inbound calls, booked conference rooms, signed for and distributed all incoming packages, signed in all guests, closed firm at the end of the day.
Education
2 2007
AS: Paralegal StudiesMaric College － San Diego, CaliforniaParalegal Studies
Skills
Abacus, accounting, advertisements, A/P, attorney, Back-up, budget, charts, clerical, CA, conferences, contracts, client, clients, client relations, databases, database, edit, forms, graphics, inventory, Legal Solutions, letters, Lexis, litigation, meetings, mail, Microsoft Office Suite, office, Outlook, PowerPoint presentations, Notary Public, presentations, promotion, speaking, receptionist, reception, seminars, strategy, phone, television, travel arrangements, Typing Speed, 60 WPM, video, WordPerfect, articles
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Resume Overview

Companies Worked For:

  • Thorsnes Litigation Service, LLC
  • ShareTV, Inc
  • Fish & Richardson
  • Seltzer Caplan McMahon Vitek

School Attended

  • Maric College

Job Titles Held:

  • Client Services Manager
  • Editor and Social Media Coordinator
  • Legal Secretary
  • Document Control Clerk

Degrees

  • AS : Paralegal Studies

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