Client Services Manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

-Enthusiastic Personal Assistant capable of learning and delivering results quickly.

-Accurate, assertive, adaptable and able to effectively multi-task in challenging situations and meet critical deadlines.

-NCMA with a strong work ethic and positive attitude. Highly effective in fast-paced work environments.

-Energetic, motivated NCMA with highly organized nature and skills in balancing needs of clients in both personal and professional capacities.

-NCMA seeking position with a company with providing opportunities for professional growth and development. Focused and detail-oriented.

-Polished and professional NCMA successful at supporting executive productivity and business operations. Knowledgeable about medical practices and regulations, as well as office management protocols and calendar management. Work well with minimal oversight to carry out demanding work.

-Dedicated Administrative professional with solid background in office environments focused on delivering exceptional clerical and operational support for medical professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

-Enthusiastic CSM eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

  • ICD-10 coding
  • Inventory and supply management
  • Understands medical procedures
  • HIPAA compliance
  • Professional bedside manner
  • Charting expertise
  • Wound care and irrigation
  • Venipuncture and phlebotomy
  • EKG set up and monitoring
  • Stocking supplies
  • Patient scheduling
  • Medical terminology
  • Lab equipment setup
  • Valid TN driver's license
  • Valid NCMA license
  • Valid CPR certification
  • Vital sign monitors
  • Data entry
  • Crutch fitting
  • Using a scale
  • Restocking lab supplies
  • Pipetting
  • Quick problem solver
  • Team management and supervision
  • First aid
  • IT support
  • Program development
  • Program maintenance
  • Recordkeeping and bookkeeping
  • Microsoft
  • Accounting skills
  • Inventory control
  • Appointment scheduling
  • Staff training and development
  • Multitasking and prioritization
  • Planning and scheduling experience
  • Client Relationships
  • Recruiting and Hiring
  • Written and verbal communication
  • Program Development
  • Interviewing skills
  • Customer service
  • Supervision
  • Organization
  • Problem resolution
  • Budgets
Work History
12/2019 to 05/2020
Client Services Manager Abbott Laboratories Elkhart, IN,
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Researched issues and took appropriate action to achieve speedy resolution.
  • Interacted with clients on regular basis to quickly alleviate issues and provide exceptional care.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Scheduled and attended meetings with the state director as well as other employees to increase income throughout the department.
  • Organized daily workflow and ensured appropriate staffing to provide optimal service.
  • Maintained client files with care contracts, records of client interactions, client notes, and other important information.
11/2014 to 11/2019
NCMA North Country Academy Woodbridge, VA,
  • Organized charts, documents and supplies to maintain team efficiency.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Performed wide range of clerical tasks and verifying work to keep office workflows running smoothly.
  • Used Medicat software to process patient payments and update accounts.
  • Recorded vital signs and medical history for over 30 patients each day.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Administered rapid tests such as Strep, Flu, and glucose to help clinical staff assess conditions.
  • Performed routine tests such as urine dip stick and vision tests.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Educated patients about medications, procedures and physician's instructions.
  • Completed clinical documentation in accordance with agency guidelines.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Coordinated troubleshooting, maintenance and updates for office systems.
  • Created and maintained spreadsheets and developed administrative and logistical reports from questionnaire.
  • Improved job tasks and mentored team members on best practices and standards.
  • Inputted patient data into system, updating information regularly with changes to patient information.
  • Created safe space for patients to experience therapeutic growth.
  • Set up equipment to prepare for patient procedures and tests.
  • Trained and mentored new employees to speed onboarding process.
  • Attending multiple conferences for the program we use to learn about, and bring back new and improved information regarding the system.
  • Building new and changing old forms and templates in our program Medicat to improve patient flow for the providers and nurses.
  • Handled multiple calls per day to address patient questions and IT solutions.
  • Increased customer satisfaction by resolving Medicat issues.
08/2014 to 10/2014
Child Care Provider Hamilton County Department Of Education City, STATE,
  • Worked closely with young children between the ages of Kindergarten through Fifth grade.
  • Arranged for children to play games and created a tight schedule for them to maintain during before and after care.
04/2014 to 06/2014
NCMA Center Of Sports Medicine And Orthopedics City, STATE,
  • Trained patients on how to properly operate medical equipment.
  • Stocked shelves and supplies and organized displays to focus patient attention on specific items.
  • Educated patients and families on treatment strategies and at-home care.
  • Collected patient vital signs, patient health information, and any imaging prior to the provider seeing the patient.
Expected in
High School Diploma:
Soddy Daisy High School - Soddy Daisy, TN
Expected in
National Certified Clinical Medical Assistant:
Academy of Allied Health - Chattanooga, TN,

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Resume Overview

School Attended

  • Soddy Daisy High School
  • Academy of Allied Health

Job Titles Held:

  • Client Services Manager
  • NCMA
  • Child Care Provider
  • NCMA


  • High School Diploma
  • National Certified Clinical Medical Assistant

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