Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview
Enthusiastic customer service representative with in-depth knowledge and extensive track record in demanding sales and account management environments.
Core Strengths
  • Work independently or in a Team Structure
  • Verbally Communicate with Persons Inside and Outside the Organization
  • Make Decisions and Solve Problems
  • Plan, Organize and Prioritize Work
  • Analyze Quantitative Data
  • Reliable, Punctual, and Responsible
  • Learn Quickly, Retain Information, and Complete Tasks Accurately
  • 70 WPM and ten key ability
  • Proficient in Microsoft Outlook, Excel, and Word Programs
  • Knowledge of MAS 200 and Sage 100 program
  • 6 Years Outstanding Customer Service Experience
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
Client Services, 11/2016 to Current
Wunderman ThompsonStamford, CT, United States
  • Developed highly empathetic client relationships.
  • Managed quality communication, customer support and product representation for each client.
  • Processed client payments, sent invoices and placed appointment reminder calls.
  • Assisted customers by phone, including scheduling appointments and treatments.
  • Performed physical examinations and record case history and weight.
  • Reviewed vaccination records, and prepare vaccinations according to clinic protocols.
  • Completed admission records, including statements made by client concerning patient’s problems and history.

Customer Service Representative, 11/2014 to 07/2016
Unitedhealth Group Inc.Grove City, OH, United States
  • Fielded an average of 80-100 customer service calls per day, inbound and outbound.
  • Established new customer accounts on an average of 4-5 new businesses per week.
  • Reviewed accounts to be closed, performed exit interviews, and maintain positive communication between business and customer.
  • Computed, recorded, and proofread data, records and reports for businesses throughout 28 states.
  • Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
  • Complied with federal, state and company policies, procedures and regulations.
  • Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Daily use of Outlook, CRM, AX, and PIC.
Customer Service Representative/Data Entry, 04/2014 to 10/2014
Coborn'sHoughton, MI, United States
  • Answer multi-line telephone inquiries from customers regarding the status of orders and inquires about current stock availability and pricing.
  • Communicate via email with customers regarding orders and or inquires of products.
  • Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
  • Use MAS 200 program to process orders, check inventory, and update stock information.
  • Order products from various mills and check inventory and availability for products.
  • Frequently uses Outlook, Excel, and Word to complete tasks associated with inventory, customer orders, and stock updates.
  • Familiar with R & L, Dayton Freight, UPS, FedEx, and USPS shipping processes.
Sandwich Artist, 05/2013 to 04/2014
Carter Lumber IncSanford, NC, United States
  • Greet customers, take orders, answer phone calls, and complete transactions.
  • Prepare daily food items using proper safety precautions and sanitary measures.
  • Clean and sanitize work areas, equipment, utensils, and dishes.
  • Take and record temperature of food and food storage.
  • Operate cash register, handle money, and give correct change.
Inventory Control Specialist, 08/2011 to 04/2012
Family Christian StoresCity, STATE, United States
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Resolve customer complaints regarding sales and service.
  • Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies and adjust errors.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, and supply rooms.
  • Keep records on the use and/or damage of stock or stock handling equipment.
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
  • Determine sequence and release of back orders according to stock availability.
  • Recommend disposal of excess, defective, or obsolete stock.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Educational Background
: , Expected in 2019
Madison Area Technical College - Madison, Wisconsin
Coursework in Business, Marketing and Psychology
High School Diploma: , Expected in Jun 2010
South Milwaukee High School - South Milwaukee, Wisconsin
Multi-tasking, 10-Key, Type 70-80 WPM, Account Management, Creative Problem Solving, Microsoft Office, Quickbooks, CRM, Data Entry.

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School Attended

  • Madison Area Technical College
  • South Milwaukee High School

Job Titles Held:

  • Client Services
  • Customer Service Representative
  • Customer Service Representative/Data Entry
  • Sandwich Artist
  • Inventory Control Specialist


  • High School Diploma

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