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For three years now I have worked in the collection industry, specifically medical bills, starting out as agent then moving to client services. After being promoted to the support staff department I gained a significant amount of professional knowledge and experience working in various hospital's patient information systems and understanding the importance of the Health Insurance Portability and Accountability Act. On a daily basis I communicate with the hospital's staff, attorneys, and potential employees. I have experience in conducting phone interviews, establishing payroll and health benefits for new hires. I work well in team or group settings but also am efficient when working individually. I am a fast learner and possess work ethics which are reflected in the quality of my work and attitude.
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- Include but are not limited to conducting initial phone interviews, scheduling face to face interviews, enrolling new hires in benefits programs, establishing payroll, and client services.
- Thoroughly investigated past due invoices and minimized number of unpaid accounts.
- Responsible for posting consumer payments, allocating costs, placing purchase orders, and receiving line items.
- Recorded and filed patient data and medical records.
- Monitored shared email in-boxes and ensured inquiries were addressed.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Strictly followed all federal and state guidelines for release of information. All other clerical responsibilities are completed daily.
- Worked on behalf of the state of Michigan collecting on various debt types.
- I utilize multiple software programs to work with clients to set up and manage installment agreements.
- Reaching daily goals, collecting on debt types, taking payments, updating personal information, setting up accounts, taking incoming and outgoing calls, and documenting conversations.
- Include customer service, closing the store, cleaning lists, food preparation, and all aspects of cashier duties.
- Ensuring cash draws are balanced as well as maintaining a balanced safe.
University of Phoenix - Phoenix, AZ
Associate of Arts: Completed in 2010
Bachelor of Science in Humans Services Management: Graduated in 2012 with a 3.4 GPA.
Grayling High School - Grayling, MI
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School Attended
- University of Phoenix
- Grayling High School
Job Titles Held:
- Client Services
- Account Representative
- Cashier
Degrees
- Bachelor Degree
- High School Diploma
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