Client Services Resume Example

Resume Score: 80%

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Professional Summary

For three years now I have worked in the collection industry, specifically medical bills, starting out as agent then moving to client services. After being promoted to the support staff department I gained a significant amount of professional knowledge and experience working in various hospital's patient information systems and understanding the importance of the Health Insurance Portability and Accountability Act. On a daily basis I communicate with the hospital's staff, attorneys, and potential employees. I have experience in conducting phone interviews, establishing payroll and health benefits for new hires. I work well in team or group settings but also am efficient when working individually. I am a fast learner and possess work ethics which are reflected in the quality of my work and attitude.

Skill Highlights
  • Electronic Medical Record (EMR) software

  • HIPAA compliance

  • Medical billing software
  • Strong work ethics

  • Team player with positive attitude

  • Good written communication

  • Maintains strict confidentiality
Professional Experience
Client Services, 05/2011CurrentCBCSDewitt, MI
  • Include but are not limited to conducting initial phone interviews, scheduling face to face interviews, enrolling new hires in benefits programs, establishing payroll, and client services.

  • Thoroughly investigated past due invoices and minimized number of unpaid accounts.

  • Responsible for posting consumer payments, allocating costs, placing purchase orders, and receiving line items.

  • Recorded and filed patient data and medical records.

  • Monitored shared email in-boxes and ensured inquiries were addressed.

  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

  • Strictly followed all federal and state guidelines for release of information.

  • All other clerical responsibilities are completed daily.
Account Representative, 12/201003/2011GC ServicesLansing, MI
  • Worked on behalf of the state of Michigan collecting on various debt types.

  • I utilize multiple software programs to work with clients to set up and manage installment agreements.

  • Reaching daily goals, collecting on debt types, taking payments, updating personal information, setting up accounts, taking incoming and outgoing calls, and documenting conversations.
Cashier, 06/200609/2010Johnson Oil - S&K FoodsGrayling, Michigan
  • Include customer service, closing the store, cleaning lists, food preparation, and all aspects of cashier duties.

  • Ensuring cash draws are balanced as well as maintaining a balanced safe.
Education and Training
2012University of PhoenixPhoenix, AZBachelor DegreeHuman Services Management

Associate of Arts: Completed in 2010

Bachelor of Science in Humans Services Management: Graduated in 2012 with a 3.4 GPA.

2006Grayling High SchoolGrayling, MIHigh School Diploma

Resume Overview

Companies Worked For:

  • CBCS
  • GC Services
  • Johnson Oil - S&K Foods

School Attended

  • University of Phoenix
  • Grayling High School

Job Titles Held:

  • Client Services
  • Account Representative
  • Cashier


  • Bachelor Degree Human Services Management
    High School Diploma

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