Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

For three years now I have worked in the collection industry, specifically medical bills, starting out as agent then moving to client services. After being promoted to the support staff department I gained a significant amount of professional knowledge and experience working in various hospital's patient information systems and understanding the importance of the Health Insurance Portability and Accountability Act. On a daily basis I communicate with the hospital's staff, attorneys, and potential employees. I have experience in conducting phone interviews, establishing payroll and health benefits for new hires. I work well in team or group settings but also am efficient when working individually. I am a fast learner and possess work ethics which are reflected in the quality of my work and attitude.

Skill Highlights
  • Electronic Medical Record (EMR) software
  • HIPAA compliance
  • Medical billing software
  • Strong work ethics
  • Team player with positive attitude
  • Good written communication
  • Maintains strict confidentiality
Professional Experience
04/2011 to Current
Client Services Wunderman Thompson Dallas, TX,
  • Include but are not limited to conducting initial phone interviews, scheduling face to face interviews, enrolling new hires in benefits programs, establishing payroll, and client services.
  • Thoroughly investigated past due invoices and minimized number of unpaid accounts.
  • Responsible for posting consumer payments, allocating costs, placing purchase orders, and receiving line items.
  • Recorded and filed patient data and medical records.
  • Monitored shared email in-boxes and ensured inquiries were addressed.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Strictly followed all federal and state guidelines for release of information.
  • All other clerical responsibilities are completed daily.
11/2010 to 02/2011
Account Representative Aqua Finance Houston, TX,
  • Worked on behalf of the state of Michigan collecting on various debt types.
  • I utilize multiple software programs to work with clients to set up and manage installment agreements.
  • Reaching daily goals, collecting on debt types, taking payments, updating personal information, setting up accounts, taking incoming and outgoing calls, and documenting conversations.
05/2006 to 08/2010
Cashier Novo Building Products New Albany, MS,
  • Include customer service, closing the store, cleaning lists, food preparation, and all aspects of cashier duties.
  • Ensuring cash draws are balanced as well as maintaining a balanced safe.
Education and Training
Expected in 2012
Bachelor Degree: Human Services Management
University of Phoenix - Phoenix, AZ

Associate of Arts: Completed in 2010

Bachelor of Science in Humans Services Management: Graduated in 2012 with a 3.4 GPA.

Expected in 2006
High School Diploma:
Grayling High School - Grayling, MI

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School Attended

  • University of Phoenix
  • Grayling High School

Job Titles Held:

  • Client Services
  • Account Representative
  • Cashier


  • Bachelor Degree
  • High School Diploma

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