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client service specialist associate financial consultant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Over 5 years of success supporting client financial goals through astute communication and guidance.

Skills
  • Facilities Management
  • Office Management
  • Developing Financial Plans
  • Mutual Funds Understanding
  • Managing Wealth
  • Planning for Retirement
  • Client Interviews
  • Financial Document Summaries
  • Verbal and Written Communication
  • Microsoft Office - Excel, Word, powerpoint, Outlook
  • Salesforce CRM
  • Client Recruiting and Retention
  • Financial Plan Development
  • Investment Performance Reporting
  • Portfolio Management
  • Salesforce
  • Client Engagement
  • Influential and Persuasive
  • Monthly Financial Statements
  • Proposals and Presentations
  • Client Needs Assessment
  • Cost savings and Expense Control
Experience
Client Service Specialist / Associate Financial Consultant, 04/2020 to 02/2022
Life EmsGobles, MI,
  • Client Relations - Served as main point of contact for both client and consultant, established rapport to identify client preferences and adapt accordingly, presented a professional image with a professional demeanor, provided support and resources that solidify the interests of clients
  • Managed multiple complex situations simultaneously involving client's and internal team member’s needs
  • Proactively inquired, consulted, and educated clients on Schwab's products and services, this included research and response to client and internal teams on issues related to Schwab's platforms, online tools and various products requiring superior understanding of digital platforms
  • Office Management –Responsible for employee benefits, payroll, training, hiring and semi-annual reviews, screen potential candidates, policy updates, coordinate employee events, manage and update confidential personnel files, arrange, and organize staff meetings, marketing expense reports, ordering inventory, calendar management
  • Compliance - Solely responsible for branch compliance, ensured policies and procedures set out by both Schwab and FINRA were adhered to flawlessly
  • Reported to internal officers and maintained FINRA compliant filing systems with all records, monthly/quarterly mock checks, record retention compliance, kept various logs under company guidelines (negotiable items, safe logs, mail logs, key logs) to ensure adherence to regulatory specifications needed to operate as a branch
  • Operations –Fulfilled general clerical duties, back-office coordination, collaborated with client service teams to complete objectives, follow up and support the closing opportunities
  • Conducted portfolio reviews to gather information needed for financial planning
  • Prepared client specific reports and analysis for consultants to support recommendations and education of clients
  • Received checks and or security deposits, processed disbursements, wire transfers, reoccurring transfers,
  • ACH transactions, and proper documentation of each
  • Researched and reconciled accounts to reflect accuracy
  • Processed paperwork encompassing all service- related requests including new accounts set up
  • Responsible for all reoccurring reports including distributions reports, RMD reports, cross reference reports for specified securities, margin reports, high cash reports, rights offerings, upcoming OPAs, managed account reviews, AWACS, quarterly statistics, and tender offers
  • Prepared operational reports, data effective forecasting and metric based analysis to promote business growth
  • Automated multiple workflows by creating trackable and measurable data to gain insight on inefficiencies and identify potential areas of improvement in the business process
  • Developed financial dashboards, campaigns, and reports through CRM to track operational and business management.
  • Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
  • Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
  • Offered diversified set of solutions and full scope of investment products and services to meet clients' best interests.
  • Promoted business to increase customer base and grow revenue.
  • Provided recommendations for education funding, estate planning and insurance gap analysis.
  • Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
  • Developed and expanded financial planning relationships with customers through loyal and dedicated service.
Retail Investment Specialist, 05/2017 to 11/2017
T Rowe Price / PerformanceCity, STATE,
  • Worked with a multi-campus team, set up, and serviced individual and business retail investment accounts
  • New account set up and maintenance on established retail accounts (name change, address, check writing, systematic agreements, corporate resolutions, tax ID certifications, and IRS form updates)
  • Processed core client needs in a compliance with FINRA regulations and guidelines
  • Applied industry knowledge and used informational databases to ensure protocols and industry standards brought efficient and satisfactory resolution
  • Calculated accurate fees and taxes while adhering to IRS guidelines
  • Corresponded with banking institutions (incoming/outgoing wire/ ACH processing/Account reconciliation)
  • Collaborated with outside firms to complete asset transfers, rollovers, redemptions, gifting of securities, and distributions to qualified charities
  • Reviewed and noted all documentation was in good order for concise and exact record-keeping
  • Interpret various forms and letters of instruction act on behalf of clients to service financial and non-financial request
  • Improved team performance by creating quick reference sheets and flow charts improving efficiency measured with time-based metrics
  • Coordinated with upper management to implement procedural changes
  • Created and presented PowerPoint presentations to aid in team development and reduce common mistakes, proven helpful to accomplish benchmarks set by upper management
  • Selected to oversee and organize events, meetings, and group development exercises as the Event
  • Coordinator for a team of twelve professionals
  • Independently aided clients by responding to inquiries regarding T Rowe Price specific mutual funds and Brokerage products and services
  • Resolve complex operational or client related issues through research and effective communication in execution
  • Assisted in delivering status updates on effective resolutions to partnering teams
  • Actively improved process development and similar initiatives by providing input on data backed issues and inefficiencies
  • Named trends present in issues presented by clients and proposed strategic solutions
  • Provided training to support the oversight of onboarding new hires.
Emergency Medical Dispatcher, 07/2014 to 02/2017
American MedicalCity, STATE,
  • Dispatched emergency responders based on assessed priority, distance, and required type of support
  • Collaborated with and kept communication with other public safety agencies through CAD-to-CAD interface
  • Mapped out routes and provided directions to crew members to aid in saving lives in a timely manner
  • 911 Emergency call taking - Followed established medical protocols with computer-based dispatching software to find key information that improved situational evaluations and prioritized events
  • Provided guidance and direction to callers during fast pace and high stress to maintain the scene until first responders arrive
  • Documented and recorded all details to compile a complete and accurate report
  • Collaborated with team to ensure regulatory compliance & quality customer service for 911 emergencies & nonemergent situations
  • Completed required training and certifications to dispatch in Denver, Canon
  • City, and Pueblo Colorado and advance to a channel one dispatcher
  • Scheduled non-emergent transport for public events, medical appointments, as well as community volunteer programs offered by AMR
  • Completed training and obtained certifications from the police department to dispatch the cities of
  • Denver, Canon City, Pueblo, and Colorado Springs in under a year, allowing me to swear in 6 months sooner than expected.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Communication Center Dispatcher, 08/2012 to 06/2014
Allied Universal/memorial HospitalCity, STATE,
  • Oversaw all security dispatch operations for two hospital locations
  • Oversaw incoming calls from patients and staff then executed appropriate security measures
  • Watched hospital security cameras, recorded, and pursued any suspicious activity
  • Observed and logged officer movement, assigned duties, and organized paperwork documentation
  • Monitored property temperature alarms, documented changes, and generated reports for facility management
  • Responded to and recorded fire alarms panel, hyperbaric oxygen tank, and gas alarms
  • Prepared work orders called in by hospital staff for facility maintenance personnel and devised schedules to fulfill orders.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
Education and Training
Bachelor of Science: BUSINESS ADMINISTRATION / Finance , Expected in 02/2025 to Colorado Technical University - Colorado Springs, CO
GPA:

Relevant Coursework: Interpersonal Communications, Data Driven Decision Making, Financial Statement Analysis, Managing Organizational Change, International Business Communications and Business Operations and Strategies.

Associate of Science: BUSINESS ADMINISTRATION, Expected in 05/2020 to Colorado Technical University - Colorado Springs, CO
GPA:

Relevant Coursework: Professional Written Communications, Financial Literacy, Marketing and Human Resources Management.

Certifications
  • Series 7 License - 2021
  • Securities Industry Essentials - 2020
  • Crisis Intervention Prevention, APCO Institute
  • Advanced Medical Dispatcher Diploma, International Academy of Dispatchers
  • Income Tax Preparation Certificate, H & R Block - 2018
  • Advanced Communications, Wyoming Military Department
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Resume Overview

School Attended

  • Colorado Technical University
  • Colorado Technical University

Job Titles Held:

  • Client Service Specialist / Associate Financial Consultant
  • Retail Investment Specialist
  • Emergency Medical Dispatcher
  • Communication Center Dispatcher

Degrees

  • Bachelor of Science
  • Associate of Science

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