Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Skilled call center professional versed in customer service for Acosta Law Firm. Bring extensive high-call volume experience spanning 5 years working with administration. Superior computer skills and telephone etiquette. Progressive experience in client administration processes, answering phones, scheduling appointments, organizing workshops (speaking events). Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and resources . Demonstrated ability to build trusting relationships with clients as well as any potential clients. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service.

Skills
  • Schedule Management
  • Customer Relations
  • Account updates
  • Cash handling and management
  • Client relations strength
  • Multi-line phone talent
  • Call center transactions
  • Quick learner
  • Fluent in Tagalog (speak,read and writing)
  • Planning and Organization
  • Exceptional time management skills
  • Credit card transactions
  • Customer-oriented
  • Positive and friendly
  • Motivated team player
Work History
07/2019 to Current
Client Service Coordinator Cherry, Bekaert & Holland, L.L.P. Richmond, VA,
  • Managed department call volume of prospective client calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Answered phone calls and messages for clients, as well as new prospective clients for our Law Firm, scheduling appointments and handling client inquiries.
  • Coordinated clients scheduling, check-in, check-out and payments for billing.
  • Coordinated front office duties, including customer service, clients scheduling and billing.
  • Frequently double-checked clients histories and current information while scheduling follow-ups and other appointments.
  • Enhanced office efficiency by handling volumes of callers per day.
  • Organized clients files and streamlined operations to improve efficiency.
  • Successfully scheduled clients appointments and placed reminder calls to ensure exceptional customer experience.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and closed case clients.
11/2015 to 06/2018
Patient Support Services Hines Phoenix, AZ,
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Worked with HR (human resource) to understand requirements and provide exceptional service for employees
  • Worked with HR (human resource to resolve problems with employees, guests operations and provide exceptional customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
10/1998 to 06/2014
Management Assistant Sunny Pointe Child Center City, STATE,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Produced highly accurate internal and external letters and memoranda.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Diffused tense situations and conflicts by employees and staff members.
  • Managed tasks for Manager when CEO/Owner was unavailable
  • Oversaw training and onboarding process for all newly hired employees.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Accomplished special objectives and projects according to requests from board members.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Expected in
: Clinical Child Psychology
Philippine University - Manila, Philippines,
GPA:
  • Awarded Valedictorian all through high school
  • Most valuable player (Volleyball) 4 consecutive years
  • Captain of the team
  • Trained for National ( Volleyball)
  • Part of student Council (Treasurer)
  • Excelled twice in High School
  • Continuing education in Baker College (As a Surgical Technician) 2 year under grad

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good

resume Strength

  • Formatting
  • Length
  • Typos

Resume Overview

School Attended

  • Philippine University

Job Titles Held:

  • Client Service Coordinator
  • Patient Support Services
  • Management Assistant

Degrees

  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: