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Skilled call center professional versed in customer service for Acosta Law Firm. Bring extensive high-call volume experience spanning 5 years working with administration. Superior computer skills and telephone etiquette. Progressive experience in client administration processes, answering phones, scheduling appointments, organizing workshops (speaking events). Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and resources . Demonstrated ability to build trusting relationships with clients as well as any potential clients. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service.
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- Managed department call volume of prospective client calls per day and coordinated department schedules to maximize coverage during peak hours.
- Answered phone calls and messages for clients, as well as new prospective clients for our Law Firm, scheduling appointments and handling client inquiries.
- Coordinated clients scheduling, check-in, check-out and payments for billing.
- Coordinated front office duties, including customer service, clients scheduling and billing.
- Frequently double-checked clients histories and current information while scheduling follow-ups and other appointments.
- Enhanced office efficiency by handling volumes of callers per day.
- Organized clients files and streamlined operations to improve efficiency.
- Successfully scheduled clients appointments and placed reminder calls to ensure exceptional customer experience.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and closed case clients.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Worked with HR (human resource) to understand requirements and provide exceptional service for employees
- Worked with HR (human resource to resolve problems with employees, guests operations and provide exceptional customer service
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Produced highly accurate internal and external letters and memoranda.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Diffused tense situations and conflicts by employees and staff members.
- Managed tasks for Manager when CEO/Owner was unavailable
- Oversaw training and onboarding process for all newly hired employees.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Accomplished special objectives and projects according to requests from board members.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Philippine University - Manila, Philippines,
- Awarded Valedictorian all through high school
- Most valuable player (Volleyball) 4 consecutive years
- Captain of the team
- Trained for National ( Volleyball)
- Part of student Council (Treasurer)
- Excelled twice in High School
- Continuing education in Baker College (As a Surgical Technician) 2 year under grad
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School Attended
- Philippine University
Job Titles Held:
- Client Service Coordinator
- Patient Support Services
- Management Assistant
Degrees
- Some College (No Degree)
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