Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Skilled call center professional versed in customer service for Acosta Law Firm. Bring extensive high-call volume experience spanning 5 years working with administration. Superior computer skills and telephone etiquette. Progressive experience in client administration processes, answering phones, scheduling appointments, organizing workshops (speaking events). Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and resources . Demonstrated ability to build trusting relationships with clients as well as any potential clients. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service.

  • Schedule Management
  • Customer Relations
  • Account updates
  • Cash handling and management
  • Client relations strength
  • Multi-line phone talent
  • Call center transactions
  • Quick learner
  • Fluent in Tagalog (speak,read and writing)
  • Planning and Organization
  • Exceptional time management skills
  • Credit card transactions
  • Customer-oriented
  • Positive and friendly
  • Motivated team player
Work History
07/2019 to Current
Client Service Coordinator Cherry, Bekaert & Holland, L.L.P. Richmond, VA,
  • Managed department call volume of prospective client calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Answered phone calls and messages for clients, as well as new prospective clients for our Law Firm, scheduling appointments and handling client inquiries.
  • Coordinated clients scheduling, check-in, check-out and payments for billing.
  • Coordinated front office duties, including customer service, clients scheduling and billing.
  • Frequently double-checked clients histories and current information while scheduling follow-ups and other appointments.
  • Enhanced office efficiency by handling volumes of callers per day.
  • Organized clients files and streamlined operations to improve efficiency.
  • Successfully scheduled clients appointments and placed reminder calls to ensure exceptional customer experience.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and closed case clients.
11/2015 to 06/2018
Patient Support Services Hines Phoenix, AZ,
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Worked with HR (human resource) to understand requirements and provide exceptional service for employees
  • Worked with HR (human resource to resolve problems with employees, guests operations and provide exceptional customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
10/1998 to 06/2014
Management Assistant Sunny Pointe Child Center City, STATE,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Produced highly accurate internal and external letters and memoranda.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Diffused tense situations and conflicts by employees and staff members.
  • Managed tasks for Manager when CEO/Owner was unavailable
  • Oversaw training and onboarding process for all newly hired employees.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Accomplished special objectives and projects according to requests from board members.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Expected in
: Clinical Child Psychology
Philippine University - Manila, Philippines,
  • Awarded Valedictorian all through high school
  • Most valuable player (Volleyball) 4 consecutive years
  • Captain of the team
  • Trained for National ( Volleyball)
  • Part of student Council (Treasurer)
  • Excelled twice in High School
  • Continuing education in Baker College (As a Surgical Technician) 2 year under grad

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School Attended

  • Philippine University

Job Titles Held:

  • Client Service Coordinator
  • Patient Support Services
  • Management Assistant


  • Some College (No Degree)

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