client service coordinator resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivated Client Service Coordinator focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying clients, building loyalty and driving retention with diligent attention to individual needs.

  • Mainstream advertising
  • Training programs
  • Customer service
  • Account management
  • Store maintenance
  • Effective team player
  • Personnel training and development
  • Flexible schedule
  • Store planning and design
  • Cheerful and energetic
  • Promotional support
  • Office equipment proficiency
  • Employee scheduling
  • Courteous demeanor
  • Attention to detail
  • Automatic call distribution ACD system
  • Organizational strengths
  • Dependable and reliable
  • Superior communication skills
  • Excellent multi-tasker
  • Team management
  • Invoice processing
  • Banking and financial services background
  • Inbound and outbound calling
  • Resolution-oriented
01/2012 to 07/2014 Client Service Coordinator Autism Home Support | Castle Rock, CO,
  • Prepared daily documentation and logs, including weekly reports detailing activities.
  • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Coordinated events to raise community awareness and demonstrate organization's value to clients.
  • Facilitated daily meetings to ensure needs and services were met and managed on-site training with CEO and CFO.
  • Managed department schedules to maximize coverage during peak hours.
  • Scheduled 20-25 appointments weekly for clients.
  • Accepted and processed 10 checks per week.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Setup and maintained client management system used to compile client appointment information.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Compiled physical and digital paperwork to meet business and client needs, including charts, reports and correspondence.
  • Updated client financial information to ensure accuracy.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supported administrative and spa staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Managed spa supply inventory, client service records, and company files using online tracking system.
10/2016 to 12/2017 Clerical Assistant Illinois Tool Works | Midland, TX,
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept meticulous records on funding and budgeting for department.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Assisted front office staff by taking initiative to help upper management and coordinate events.
  • Managed material flow and cataloging materials by accurately maintaining references and files.
  • Trained users on catalog usage and library software to eliminate client knowledge gaps.
01/2018 to 02/2019 Direct Care Worker The Mentor Network | Portage, WI,
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Worked with supervisory medical staff to review cases and improve care.
  • Laundered clothing and bedding and changed linens two times per day to prevent spread of infection.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Transported patients to and from medical, dental and personal care appointments.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Administered all necessary medications as directed by care plan.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
Education and Training
Expected in 06/1992 High School Diploma | Edward Bok Vocational Technical High School, Philadelphia, PA, GPA:

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Resume Overview

School Attended

  • Edward Bok Vocational Technical High School

Job Titles Held:

  • Client Service Coordinator
  • Clerical Assistant
  • Direct Care Worker


  • High School Diploma

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