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Client Service Coordinator Resume Example

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CLIENT SERVICE COORDINATOR
Summary

Motivated Client Service Coordinator focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying clients, building loyalty and driving retention with diligent attention to individual needs.

Skills
  • Mainstream advertising
  • Training programs
  • Customer service
  • Account management
  • Store maintenance
  • Effective team player
  • Personnel training and development
  • Flexible schedule
  • Store planning and design
  • Cheerful and energetic
  • Promotional support
  • Office equipment proficiency
  • Employee scheduling
  • Courteous demeanor
  • Attention to detail
  • Automatic call distribution ACD system
  • Organizational strengths
  • Dependable and reliable
  • Superior communication skills
  • Excellent multi-tasker
  • Team management
  • Invoice processing
  • Banking and financial services background
  • Inbound and outbound calling
  • Resolution-oriented
Experience
01/2012 - 07/2014Client Service CoordinatorW Mobile Spa | Bear, DE
  • Prepared daily documentation and logs, including weekly reports detailing activities.
  • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Coordinated events to raise community awareness and demonstrate organization's value to clients.
  • Facilitated daily meetings to ensure needs and services were met and managed on-site training with CEO and CFO.
  • Managed department schedules to maximize coverage during peak hours.
  • Scheduled 20-25 appointments weekly for clients.
  • Accepted and processed 10 checks per week.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Setup and maintained client management system used to compile client appointment information.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Compiled physical and digital paperwork to meet business and client needs, including charts, reports and correspondence.
  • Updated client financial information to ensure accuracy.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supported administrative and spa staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Managed spa supply inventory, client service records, and company files using online tracking system.
10/2016 - 12/2017Clerical AssistantDelaware Technical Community College | Newark, DE
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept meticulous records on funding and budgeting for department.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Assisted front office staff by taking initiative to help upper management and coordinate events.
  • Managed material flow and cataloging materials by accurately maintaining references and files.
  • Trained users on catalog usage and library software to eliminate client knowledge gaps.
01/2018 - 02/2019Direct Care WorkerOpen Systems Healthcare | Bala Cynwyd, PA
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Worked with supervisory medical staff to review cases and improve care.
  • Laundered clothing and bedding and changed linens two times per day to prevent spread of infection.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Transported patients to and from medical, dental and personal care appointments.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Administered all necessary medications as directed by care plan.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
Education and Training
06/1992High School Diploma
Edward Bok Vocational Technical High School | Philadelphia, PA
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Resume Overview

Companies Worked For:

  • W Mobile Spa
  • Delaware Technical Community College
  • Open Systems Healthcare

School Attended

  • Edward Bok Vocational Technical High School

Job Titles Held:

  • Client Service Coordinator
  • Clerical Assistant
  • Direct Care Worker

Degrees

  • 06/1992 High School Diploma

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