client service coordinator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Laboratory Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in my laboratory career

  • Service recommendations
  • Research and due diligence
  • Customer Relations
  • Training and mentoring
  • Critical Thinking
  • Verbal and Written Communication
  • File Organization and Maintenance
  • Contributing Team Player
  • Problem Solving
  • Biology and Chemistry Training and testing
  • Microscopic Analysis
  • New Staff Training
Work History
11/2013 to Current
Client Service Coordinator Autism Home Support Centennial, CO,

Liaison between Sunrise Medical Laboratories and physician clients served by providing customer care, on call support, and office staff training.

Face-to-Face communication with the laboratory clients and various laboratory departments to deliver prompt problem resolution. Responsible for customer retention by maintaining and advancing existing and new kep relationships.

05/2005 to 11/2013
Processing/Accessioning Supervisor Piedmont Medical Laboratory City, STATE,

Supervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Reference work

Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity.

Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department.

Duties and Responsibilities:

• Responsible for daily operations of the department Test In Question and some Problem Resolution Client Service functions

• Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Piedmont Medical Laboratory/Sunrise Medical Laboratories guidelines

• Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated

• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices

• Ensures all documentation is complete and reviewed as required for internal and external inspection/audit

• Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements

• Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments

• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations

• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results

• Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions

• Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management

• Establishes and motivates a participative work environment that actively encourages and supports employee involvement.

• Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.

• May track/enter time/attendance of employees

• Prepares month-end reports

• Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively

• Prepares schedules for department employees, maintains adequate coverage for department

• Oversees and ensure adequate supply inventory for department

• Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines

• Participates in the interview, selection and hiring of new employees

• Responsible for coaching, development, supervision and succession planning of staff

• Monitors on-going performance of employees; provides corrective action and counseling as required. Prepares and administers annual performance reviews

• Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures

• Participates on Process Improvement Teams, or other initiatives to meet business objectives

• Organizes and lead projects both within the work group and with cross-functional groups

• Meet all deadlines assigned by Director

• Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement

• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner

• All other duties as assigned

08/1998 to 05/2005
Specimen Processor/Accessioning Technician Piedmont Medical Laboratory City, STATE,

Accession and Process samples including blood, bacteria, body tissue, organs, and possibly other materials

Performed work related to the proper entry of laboratory-specific requests into the LIS

Executed computer and clerical based functions properly to maintain proper test ordering

Provided resolution to issues of customers and users while performing specimen processing to maintain the proper and suitable performance of patient testing

Prepare samples for internal testing as well as send-out testing

• All other duties as assigned

Expected in 05/2005
Associate of Science: Medical Laboratory Technology
Allegany College of Maryland - Cumberland, MD
Expected in
: Chemistry
Shepherd College - Shepherdstown, WV,
Expected in 05/1991
High School Diploma:
Fort Hill High School - Cumberland, MD
  • Certified Phlebotomist

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Resume Overview

School Attended

  • Allegany College of Maryland
  • Shepherd College
  • Fort Hill High School

Job Titles Held:

  • Client Service Coordinator
  • Processing/Accessioning Supervisor
  • Specimen Processor/Accessioning Technician


  • Associate of Science
  • High School Diploma

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