Client Service Coordinator resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Detail-oriented student with strong technical skills and the ability to learn concepts quickly. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Solid team
player with upbeat, positive attitude who thrives in a highly collaborative, fast-paced
environment. Strong organizational, technical and analytical skills.
Core Strengths
Fluent in English & Spanish Excellent multi-tasker
Neat, clean and professional
Reliable and punctual
Active listening skills
Cash handling
Energetic work attitude
Reliable team worker
Comfortable standing for long time periods of time
Computer proficient
Cooperative team member
Microsoft Office, Excel, PowerPoint proficiency
Quick learner
Courteous demeanor
50 WPM
Skills
Photoshop CS5
Bilingual
Guitar
Multi-tasking
Careful and active listener
Accomplishments
Greeted customers upon entrance and handled all cash and credit transactions.
Recognized by peers and management for going above and beyond normal job functions.
Cleaned and sterilized equipment and facilities.
Greeted each customer with friendly eye contact.
Responded to resident or guest complaints regarding food or service.
Prepared checks itemizing total meal costs and sales taxes.
Diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Client Service Coordinator, 08/2015 - Current Brown & Brown, Inc. – Louisville, KY, Served as the company's only bilingual Spanish/English customer service representative. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Cashier, 11/2013 - 01/2016 Carlie C's Iga – Roseboro, NC,
Carefully maintained sanitation, health and safety standards in all work areas.
Prepared and served beverages such as tea and fountain drinks.Resolved guest complaints promptly and professionally.
Communicated clearly and positively with co-workers and management.
Recorded customer orders and repeated them back in a clear, understandable manner.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Animal Care Attendant, 02/2013 - 10/2014 City Of Hayward, Ca – Hayward, CA,
Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
Managed to arrange animals for adoption.
Adhered to high standards of safety, cleanliness and professionalism.
Educated the community about responsible pet ownership and care.
Worked as a team member performing cashier duties, product assistance and cleaning.
Animal Care Attendant/ Customer Greeter, 06/2008 - 07/2009 SEAACA Animal Shelter – City, STATE,
Educated community in responsible pet ownership and wildlife care.
Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals.
Adhered to high standards of safety, cleanliness and professionalism.
Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
Achieved detailed grooming including cleaning wrinkles, and applying bows and bandanas.
Educational Background
: Art, Expected in - Penn Foster College - Mesa, AZ GPA: Working towards an Associates Degree in Graphic Design with a 4.0 GPA
: Art, Expected in - Mesa Community College - Mesa, AZ GPA: 3.0 GPA
High School Diploma: , Expected in 2010 - St. Paul High School - Whittier, CA GPA: Member of the Drama Club
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