client service associate resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Client Service Associate, 10/2022 - Current
National Financial Partners Corp. Charleston, SC,

Database Management

  • Entered and managed data for over 1000 jobs completed at the Wilson Elser law firm with an average typing speed of 52/words per minute.
  • Revised data and present ideas that lead to better operations of the business and improved productivity.
  • Query through records to resolve clients issues while maintaining 90% client retention rates.
  • Keenly revised data entered into database management systems and correct/replace incorrect data to ensure systems are kept 100% accurate.
  • Ensure records are forwarded to the correct recipients for filling.
  • Highly proficient with data manipulation techniques of excel, outlook etc. which reduces time spent on jobs to improve workflow.

Office administration

  • Track supplies and notify facility managers about low supplies which helped maintain stock and client satisfaction.
  • Printing and assembling legal documents while being 100% flexible to answer calls, email, incoming supplies and in-person questions.
  • Proficient with binding techniques such as velobind, spiral bind and 3 hole bind etc.
  • Provide updates to team members about phone books, address books and emails to maintain consistent communication with clients.
  • Replace broken lights throughout the building to ensure everyone's day is kept bright and energetic.
  • Assemble and Install office equipment such as chairs, standing computer desk, dry erase boards, picture frames and other decorations as need which ensures employees remain satisfied with working conditions.
  • Perform other essential office duties such as scanning, printer fix, fax processing, CD processing etc.

Shipping and Receiving

  • Received incoming mail and packages and correctly forwarded them to attorneys, secretaries and paralegals office.
  • Processed over 1500+ outbound mails and packages accurately to correct recipient.
  • Helped break down pallets and deliver packages to designated destination.
  • Entered traceable information in appropriate software for incoming packages
  • Calculate and provide daily and monthly mailing expense reports for analytical purposes.
Prepared Foods Team Member, 04/2022 - 10/2022
Whole Foods Beverly Hills, CA,

Retail Sales

  • Took on role as main pizza chef which improved sales and contributed to a 23% increase in the quarter July - September
  • Coordinated with team members about daily operations, attaining customer retention and boosting sales.
  • Prepared and packaged items carefully to ensure 100% customer satisfaction.
  • Train new hires on recipes and procedure which became proficient in daily duties and improved workflow.
  • Performed many other retail sales duties such as temperature monitoring, expiration checks, restocking and maintenance of equipments etc.
FC Associate, 09/2020 - 04/2022
Amazon.Com, Inc. Virtual Location - Massachuset, MA,

Packaging and Distribution

  • Picked and sorted packages with keen attention to detail and achieved accuracy of 97% pick rate.
  • Correctly organized and packaged over 400+ orders to guarantee customer satisfaction.
  • Assisted with customer issues and question by gathering data from various resources to resolve issues in a timely manner.
  • Delivered packages to on-site customers with 100% delivery rate.
  • Trained and monitored new hires, giving assistance where needed which improved their ability to work unsupervised correctly.
  • Provide excellent customer service which help to build rapport and increase sales.
  • Performed other essential functions of role such as scanning items, lifting items up to 40lbs and label printing etc.
  • Highly proficient in microsoft office( Excel, Outlook, access etc)
  • Data entry with 52/words per minute speed
  • Data manipulation and sharing/transfer
  • Proof reading and data correction
  • Strategic planning based on data
  • Data gathering from management systems and issue resolution
  • Inventory planning
  • Basic printer/scanner fixes( jams, software crash. toner replacement)
  • Printing and assembling
  • Personnel updates
  • Document scanning and binding
  • Database management
  • Answering emails and calls while multitasking
  • Process inbound and outbound mails, packages and other documents
  • CD/USB/X-RAY processing and re-routing
  • Pallet and package break down
  • Customer retention strategies
  • Meal preparation and packaging
  • Pizza creation
  • Temperature monitoring
  • Equipment maintenance
  • Keen attention to detail
  • Excellent verbal and written communications; Fluent in English and Jamaican Patois, Intermediate in Japanese, Beginner in Spanish.
  • Floor plan reading
  • Strong team player
  • Strong interpersonal skills and ability to build rapport
  • Graphic design
  • Video editing and Presentation creation via Powerpoint
  • Multitasking and prioritization
  • Algorithm creation
  • Appointment scheduling and calendar management
  • Mindset to get work done and learn from others
  • Mail merge via Excel and Word
  • Proficient in Adobe acrobat and Kofax Power PDF
  • Data visualization via excel

Focused, driven and hardworking Team member that boost team efficiency by creating plans, ideas and goals. My organization assures that work flows smoothly. I have the willingness to take on responsibility and formulate plans with fellow employees to ensure team operations are efficiently maintained even under busy or troubled circumstances. My skillset which includes packaging, food preparation, information technology, mail merge, microsoft apps, document binding and organization, document scanning, database management and entry, CD processing, fax process, Training and development, Video and Photo editing, Graphic and logo design and basic principles of accounts and business allows me to make my best efforts to assist my team in any way possible. I am always willing to learn when the opportunity arises and not just keep it to myself, but put it into practice and teach others what I know so everyone can grow together. I enjoy making new friends and connections, feel free to check out my LinkedIn:

Education and Training
Certificate: Contact Tracing, Expected in 07/2021
Johns Hopkins University - Baltimore, MD
Status -
High School Diploma: , Expected in 07/2018
Kingston College - Jamaica,
Status -

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Resume Overview

School Attended

  • Johns Hopkins University
  • Kingston College

Job Titles Held:

  • Client Service Associate
  • Prepared Foods Team Member
  • FC Associate


  • Certificate
  • High School Diploma

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