Extensive experience in customer service and office management. A motivated self-starter, with great organizational skills and detailed orientated. Expert in handling multiple projects and achieving on-time completion. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. A clear and logical communicator, able to establish rapport with both clients and colleagues, and motivate individuals to achieve organizational objectives.
Microsoft outlook, excel, word and power point
Client Service Associate01/2013 to 01/2014NETWORK GLOBAL LOGISTICSNew Lenox, IL
Followed up on all customer service concerns and provided daily reports to the assigned customer.
Ensured that all customers' external and internal emails have been addressed.
Provided all itemized shipping paperwork for daily deliveries.
Worked closely with customer service supervisor to help identify customer behaviors that might drive inefficiency or unnecessary cost.
Handled client services and clerical tasks to efficiently route products.
Provided weekly shipping reports to General Manager.
Office Manager01/2006 to 01/2013TRINITY CHRISTIAN SCHOOLShorewood, IL
Managed and administrated daily office operations to ensure organizational effectiveness and efficiency.
Maintained and worked closely with Director of Admissions on policy changes, acceptance of new families and provided monthly updates on enrollment.
Provided detailed reports to Business Services department on monthly office expenses and student enrollment.
Troubleshoot any technical issues with our security system.
Investigated any wrong doings in the building or on the surrounding property by utilizing security cameras.
Oversaw the completion of forms necessary for new employees for company, local, state and federal employment regulations.
Coordinated new employee orientation and training.
Emailed all correspondence to families and staff members.
Administered and recorded all medication given to children on daily basis and cared for children when they came into the office injured or feeling sick.
Developed efficiency workflow improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
Created new policy on tracking employee attendance Assisted with implementing new student data base Coordinated and oversaw all volunteers on large correspondence projects.
Reported student statistical data and medical data to the Illinois State Board of Education.
New Home Consultant01/2002 to 01/2006STEPHENS & HAYES CONSTRUCTIONTinley Park, IL
Interacted with current and prospective customers to sell products while exceeding minimum expectations for monthly sales.
Educated and assisted homebuyers throughout entire construction process.
Prepared legal and bonded contract and assisted buyer in finding mortgage lender.
Arranged, conducted and sequenced the selections process with new home buyers to insure timely completions.
Worked as liaison for construction manager to handle customer concerns throughout the construction process.
Attracted potential homeowners by studying competition.
Closed on 2 homes per month on average.
Developed customer data base to ensure follow up calls and mailings.
Created weekly sales report to give CIO's update on sales and traffic flow.
Inside Sales/Customer Service Rep01/1998 to 01/2002RICHARDS-WILCOXAurora, IL
Fulfilled all customer services inquires and complaints to their full resolution.
Received extensive training on various product lines to ensure order accuracy for customers.
Consulted with accounting department on collection issues and billing discrepancies.
Monitored customer accounts to determine annual sales volume.
Managed West Coast regions with annual sales of 6.2 million.
Tracked all orders and created timely shipping reports to customers.
Customer Service Representative01/1991 to 01/1998SLIPMATE/SHIELDMATEItasca, IL
Handled all customer inquiries and or complaints to their full resolution as the only CSR for a company with $30 Million in revenue.
Led weekly production meetings for all internal departments.
Placed customer orders in a timely manner.
Entered all data entry into accounting system including on demand invoices.
Participated in end of month close outs.
Developed and maintained a new corporate-wide return material authorization procedure, providing critical communication between the customer and various key internal departments.
Developed and maintained open order report, providing production and financial forecasting to CIO's.
Created and maintained daily key indicator report pertaining to inventory on hand which was distributed to primary customers and internal departments.
Developed a system to track production versus customer orders for budgeting variances.
Associate: ArtsJune, 1999College of Dupage GlenEllyn, ILArts
accounting, accounting system, billing, budgeting, clerical, construction manager, client, customer services, customer service, data entry, data base, financial forecasting, forms, General Manager, inventory, legal, Director, meetings, excel, office, Microsoft outlook, power point, word, organizational, cameras, sales, shipping, supervisor, Troubleshoot, workflow