LiveCareer-Resume

client relationship manager resume example with 20+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
A highly result-driven and meticulous Marketing Manager with over 20 years of Account/Project Management experience. Demonstrated history of successfully managing the project life-cycle of projects with $1mil+ in revenue. Expertise includes project planning, budget/cost control, global resource coordination, business development, and client relationship management.
Skills
  • Quality assurance Quality leadership
  • Deadline-driven Cross-functional team leadership
  • Quantitative/Qualitative Analysis Domestic & Global research
  • Database Management, Personnel Development, Business Development, MS Office Suite, ConfirmIt, Decipher, CMIX, DimNet, CMFC, Survey Reporter
Work History
Client Relationship Manager, 07/2016 - Current
Motorola Solutions Chicago, IL,
  • Responsible for overall organization/management of multiple market research studies including recruitment of consumers and professionals, client interface, internal teamwork, and organization for successful projects
  • Resolve client queries quickly with meaningful impact
  • Develop and maintain relationships with new and existing clients, foster collaborative partnership, and increase revenue
  • Clients include HP, Facebook, Google, J&J, P&G, and more
  • Achieve quarterly revenue quotas and profitability metrics as well as attend regular training sessions to learn and retain product knowledge and information on new policies and procedures.
Senior Project Manager, 02/2007 - 06/2016
Barclays Bank Los Angeles, CA,
  • Accountable for execution of most challenging international market research campaigns that drive analytics and customer insights
  • Fully execute 10-15 high complexity projects simultaneously with revenues of $500K+
  • Successfully managed all types of research, Market Segmentation, Product Testing, Advertising Testing, Brand Awareness, Pricing Research, Concept Testing, Usage & Awareness
  • Responsible for overall scheduling and budget management
  • Coordinate onshore and offshore internal resources, third parties/vendors, and data collection efforts
  • Serve as main point of contact for internal and external clients
  • Manage projects for Johnson & Johnson, GlaxoSmithKline, Microsoft, KPMG, Coca-Cola, Abbott Nutrition, and more
  • Provide Client Service teams with pricing for various market research methodologies
  • Mentor other team members in order to enhance their skill sets
  • Presented Kantar processes and procedures to client staff off-site
  • Partner in training process of Junior Project Managers
  • Working within Emerging Markets division has enhanced my global research acumen in variety of business sectors, Healthcare, Automotive, CPG, Technology, Finance, and more.
Account Executive / Senior Account Manager, 04/1999 - 02/2007
Marketing Systems Group City, STATE,
  • Responsible for business development of new and existing clients
  • Clients including Market Strategies, Louisiana State University, Booth Research Services, Delve, and more
  • Oversee project life-cycle from project pre-flight, including feasibility and quotation, through final client delivery
  • Accountable for 25% of sales effort
  • Assist in development of new product lines including marketing and pricing
  • Decision maker for which vendors should be considered for partnership
  • Provide consultation and assistance in sample design to government, social sciences, and market research companies
  • Initiated, on annual basis contract renewal process for 55+ licensees
  • Responsible for training of new Account Managers.
Education
Bachelor of Science: Marketing; Management; Information Systems, Expected in
-
La Salle University - Philadelphia, PA
GPA:
Status -
Work History
Client Relationship Manager, 07/2016 - Current
Dynata Warrington, PA
  • Responsible for overall organization/management of multiple market research studies including recruitment of consumers and professionals, client interface, internal teamwork, and organization for successful projects
  • Resolve client queries quickly with meaningful impact
  • Develop and maintain relationships with new and existing clients, foster collaborative partnership, and increase revenue
  • Clients include HP, Facebook, Google, J&J, P&G, and more
  • Achieve quarterly revenue quotas and profitability metrics as well as attend regular training sessions to learn and retain product knowledge and information on new policies and procedures.
Senior Project Manager, 02/2007 - 06/2016
Kantar Horsham, PA
  • Accountable for execution of most challenging international market research campaigns that drive analytics and customer insights
  • Fully execute 10-15 high complexity projects simultaneously with revenues of $500K+
  • Successfully managed all types of research, Market Segmentation, Product Testing, Advertising Testing, Brand Awareness, Pricing Research, Concept Testing, Usage & Awareness
  • Responsible for overall scheduling and budget management
  • Coordinate onshore and offshore internal resources, third parties/vendors, and data collection efforts
  • Serve as main point of contact for internal and external clients
  • Manage projects for Johnson & Johnson, GlaxoSmithKline, Microsoft, KPMG, Coca-Cola, Abbott Nutrition, and more
  • Provide Client Service teams with pricing for various market research methodologies
  • Mentor other team members in order to enhance their skill sets
  • Presented Kantar processes and procedures to client staff off-site
  • Partner in training process of Junior Project Managers
  • Working within Emerging Markets division has enhanced my global research acumen in variety of business sectors, Healthcare, Automotive, CPG, Technology, Finance, and more.
Account Executive / Senior Account Manager, 04/1999 - 02/2007
Marketing Systems Group Horsham, PA
  • Responsible for business development of new and existing clients
  • Clients including Market Strategies, Louisiana State University, Booth Research Services, Delve, and more
  • Oversee project life-cycle from project pre-flight, including feasibility and quotation, through final client delivery
  • Accountable for 25% of sales effort
  • Assist in development of new product lines including marketing and pricing
  • Decision maker for which vendors should be considered for partnership
  • Provide consultation and assistance in sample design to government, social sciences, and market research companies
  • Initiated, on annual basis contract renewal process for 55+ licensees
  • Responsible for training of new Account Managers.
Additional Information
  • ACCOMPLISHMENTS Part of a team that won a Precision Growth Award for our work and delivery of a 40-country A&U project. This project was within the top 0.1% of the best work conducted across the business. Managed all facets of the project independently while collaborating with various operation teams for optimal efficiency and meaningful insight. Client was thoroughly impressed with the findings, and because of this we were awarded follow-up projects ($5 mil+ in added revenue). Created "White Papers" to increase the efficiency in the work-flow process, which significantly minimized project creep and re-work. Hired, trained, and managed a team of successful Customer Relation Managers and Assistant Managers. Successfully started new Market Research Division in Buffalo, NY. Involved extensive training and management of personnel and high-level collaboration efforts with internal Operations teams to get the site online.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • La Salle University

Job Titles Held:

  • Client Relationship Manager
  • Senior Project Manager
  • Account Executive / Senior Account Manager

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: