Experienced Client Relationship Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Excel in Account Management
06/2014 to 07/2016
Client Relationship ManagerCompany Name － City, State
Built strong business and relationship management acumen for strategic client relationships
Optimized every client contact to assess additional customer needs and find opportunities for growth; prepared client correspondence per established communication plan;actively managed the relationship with the client according to Service Delivery Excellence guidelines
Partnered with the Implementation team to onboard all new customers
Conducted Quarterly Business Reviews;collaborated with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis products and services
Effectively controlled the release of proprietary and confidential information for general client lists.
02/2000 to 02/2013
Client Service ManagerCompany Name － City, State
Managed strategic relationships for 150 - 200 CPA firms in a 7-state region ensuring client satisfaction while providing a high quality and consistent level of service; leveraged relationships to find opportunities for growth and provided increased product awareness to positively impact the client experience; negotiated and closed contracts for additional products and / or services; worked as a trusted advisor by establishing, maintaining and growing long term client relationships; meticulously worked with the Thomson Reuters Professional Services organization on contract deliverables.
Achieved assigned renewal revenue targets of $5M each year; as well as the early renewal target percentage, enabling advanced realization of annual revenue goals.
Served as the escalation and approval point for issues on contracting, order management, electronic fulfillment, renewals and accounts receivable; provided client education and training via webinars, custom onsite, and regional seminars.
Coordinated onsite meetings with clients for product reviews and gleaned feedback that was communicated to the product development group to improve the product quality.
Managed post sales implementations to ensure that all commitments and obligations for the client were met and / or exceeded throughout their implementation project and addressed ongoing high level support issues.
01/1997 to 01/1999
Inside Sales Representative
Managed prospect list, identified, qualified and developed sales pipeline.
Maintained a high volume of daily calls, followed up on product information requests, and trade show leads, kept accurate records in the contact management system (Goldmine).
Arranged conference calls between technical staff members and management decision makers to execute and facilitate the sales process.
Maintained an accurate sales forecast for designated territory.
Worked closely with outside sales account managers to generate revenue and customer satisfaction.
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Job Titles Held:
Client Relationship Manager
Client Service Manager
Inside Sales Representative
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