Client Relationship Manager Resume Example
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CLIENT RELATIONSHIP MANAGER
Professional Summary
Experienced Client Relationship Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Core Qualifications
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Experience
06/2014 to 07/2016
Client Relationship ManagerBroadridge － Pennsylvania , AL
- Built strong business and relationship management acumen for strategic client relationships
- Optimized every client contact to assess additional customer needs and find opportunities for growth; prepared client correspondence per established communication plan;actively managed the relationship with the client according to Service Delivery Excellence guidelines
- Partnered with the Implementation team to onboard all new customers
- Conducted Quarterly Business Reviews;collaborated with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis products and services
- Effectively controlled the release of proprietary and confidential information for general client lists.
02/2000 to 02/2013
Client Service ManagerBrown And Caldwell － Los Angeles , CA
- Managed strategic relationships for 150 - 200 CPA firms in a 7-state region ensuring client satisfaction while providing a high quality and consistent level of service; leveraged relationships to find opportunities for growth and provided increased product awareness to positively impact the client experience; negotiated and closed contracts for additional products and / or services; worked as a trusted advisor by establishing, maintaining and growing long term client relationships; meticulously worked with the Thomson Reuters Professional Services organization on contract deliverables.
- Achieved assigned renewal revenue targets of $5M each year; as well as the early renewal target percentage, enabling advanced realization of annual revenue goals.
- Served as the escalation and approval point for issues on contracting, order management, electronic fulfillment, renewals and accounts receivable; provided client education and training via webinars, custom onsite, and regional seminars.
- Coordinated onsite meetings with clients for product reviews and gleaned feedback that was communicated to the product development group to improve the product quality.
- Managed post sales implementations to ensure that all commitments and obligations for the client were met and / or exceeded throughout their implementation project and addressed ongoing high level support issues.
01/1997 to 01/1999
Inside Sales Representative
- Managed prospect list, identified, qualified and developed sales pipeline.
- Maintained a high volume of daily calls, followed up on product information requests, and trade show leads, kept accurate records in the contact management system (Goldmine).
- Arranged conference calls between technical staff members and management decision makers to execute and facilitate the sales process.
- Maintained an accurate sales forecast for designated territory.
- Worked closely with outside sales account managers to generate revenue and customer satisfaction.
- Met annual revenue goals, over $600K.
Professional Affiliations
Member, NE Atlanta Metro Association-Realtors
Skills
Account Management, Document Management, Microsoft Office, Siebel CRM, Tax Compliance Software
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Resume Overview
Job Titles Held:
- Client Relationship Manager
- Client Service Manager
- Inside Sales Representative
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