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client relationship manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Results-focused Client Relationship Manager with strength in building and maintaining C-Level relationships in addition to upselling current account bases and maintaining an over 4 million in revenue. Proactive leader with strengths in communication and collaboration. Proficient in leveraging analytics and knowledge of technology to promote profit and account retention. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Everything that I have accomplished in my career thus far has come with hard work and determination. At this time, I am looking to transition into a new role on a team that can provide additional growth and training. I am confident that my job experiences and skills meets this position's needs and I look forward to building our partnership.

Skills
  • National account management
  • Compelling leadership skills
  • Rapport and relationship building
  • Key account development
  • Market and competitive analysis
  • Consultative and relationship selling
  • Profit and revenue-generating strategies
Experience
09/2018 to Current
Client Relationship Manager Advantage Sales And Marketing, Llc Oak Park, IL,
  • Establish sales goals and strategies that contribute to increased growth in sales and profitability.
  • Builds customer confidence by actively listening to needs and concerns and providing appropriate solutions.
  • Works closely with customer contacts, customer's end user community, and internal partners to fulfill Service Level Agreements (SLA's).
  • Directly responsible for the fulfillment of all SOW and SLA commitments.
  • Responsible for customer satisfaction, retention, growth, and profitability.
  • Consistent success with maintaining quarterly sales budget.
  • Develop continual process improvements.
  • Work closely with Operations Team on implementation and deployment of print technology and software support services, including inventory collection and management, and consumables management while monitoring adherence to all SLA's.
  • Facilitate quarterly/semi-annual performance reviews.
  • Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution.
  • Provide reporting metrics and tracking data as required to fulfill SLA's, and to identify and define KPI's.
  • Develop and document implementation plan for each additional phase of business.
  • Follow-through on mission critical activities identified by the Director Client Relations.
  • Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.
12/2017 to 09/2018
Marketing Manager Squiz Dallas, TX,
  • Oversaw all aspects of marketing functions, assist in creation of demand for products and, development of internal business processes that help create new business.
  • Monitored and developed brand standards publicly and internally to ensure brand standards are upheld; creation, execution, and tracking of marketing campaigns; client and internal event coordination including tracking of associated expenditures and communication.
  • Collaboration with all department heads throughout the company including the President.
12/2015 to 12/2017
Bid Desk Coordinator Waste Industries Omro, WI,
  • Prepared and administered timely routine correspondence, negotiation memoranda, and contract negotiation documentation to ensured timely and coordinated submittal.
  • Prepared, organized and maintained contract records and files documenting contract performance and compliance.
  • Served as the point of contact for internal and external clients on contractual matters.
  • Collaborated with legal counsel, provide redlined recommendations, and confer with internal staff when completing a bid/RFP/RFQ.
  • Supported product management, service, and operations to ensure products and services are offered where appropriate, with competitive terms and conditions.
12/2014 to 12/2015
Sales Administrator Chicago Office Technology Group, A Xerox Company City, STATE,
  • Assisted sales team with paperwork flow and maintained process from order entry to delivery.
  • Updated and efficiently maintained the delivery and shipment schedules and coordinated with clients.
  • Updated records and reassign accounts in sales CRM database.
  • Assisted Sales in preparation and implementation quarterly business reviews.
Education and Training
Expected in 01/2014 to to
Master of Arts: Organizational Leadership
Lewis University - Romeoville, IL
GPA:
Adult Development, Design and Development Training, Conflict Management, Managing Diversity, Ethics, Integrity and Social Responsibility, Organizational Communications, Assessing Leadership Skills, Critical Thinking and Decision Making, Leadership Theory and Practice
Expected in 05/2011 to to
Bachelor of Arts: Psychology/ Biology
University of Illinois - Chicago, IL
GPA:
Activities and Honors
Diversity Equity and Inclusion Black Employee Resource Group Founder (Flex Technology Group) Diversity Equity and Inclusion Listening Circle Facilitator (Flex Technology Group)

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Resume Overview

School Attended

  • Lewis University
  • University of Illinois

Job Titles Held:

  • Client Relationship Manager
  • Marketing Manager
  • Bid Desk Coordinator
  • Sales Administrator

Degrees

  • Master of Arts
  • Bachelor of Arts

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