LiveCareer-Resume

client relationship manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Successful Executive with over 5 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Skills
  • G-Suite
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Account/Relationship management
  • Interpersonal Communication
  • Quality Assurance
Work History
Client Relationship Manager, 05/2022 to Current
Cvs HealthCorpus Christi, TX,
  • Develops casework plans and programs for 8 clients adhering to agency's policies, guidelines, and procedures
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Conducted client observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
  • Evaluated clients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
  • Collaborated with providers or their designee to address plan of care from integrated approach
  • Developed plans and programs for clients adhering to agency's policies, guidelines, and procedures.
Client Care Administrator, 01/2018 to 07/2022
Medstar HealthBrentwood, MD,
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Investigated clinical, legal and health related data to assist with developing strategies to assist clients with complex problem solving & resource administration.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed monthly reports.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Case Management Specialist, 03/2019 to 04/2021
DevereuxGlassboro, NJ,
  • Educated 100% of clients on navigating community resources, completing social service applications, and seeking assistance in their geographical region
  • Built network of relationships with community resources and local health agencies to make client referrals for job placement, mental health, and financial assistance
  • Served as essential contact for key clients, advocating their needs while addressing business challenges
  • Served as high-quality, trusted advisor to key clients, ensuring efficient planning, forecasting, and service solutions were proposed
  • Enforced Regulatory compliance by auditing records, processes, and eligibility guidelines.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Assistant Residential Manager, 01/2015 to 02/2019
Good Neighbor HomesCity, STATE,
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Education
B.S: Psychology, Expected in 05/2018 to Virginia State University - Petersburg, VA
GPA:
Skills
  • G-Suite
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Account/Relationship management
  • Interpersonal Communication
  • Quality Assurance
Work History
Client Relationship Manager, 05/2022 to Current
Life Services IncMidlothian, VA
  • Develops casework plans and programs for 8 clients adhering to agency's policies, guidelines, and procedures
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Conducted client observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
  • Evaluated clients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
  • Collaborated with providers or their designee to address plan of care from integrated approach
  • Developed plans and programs for clients adhering to agency's policies, guidelines, and procedures.
Client Care Administrator, 01/2018 to 07/2022
Touching All Generations INCHenrico, VA
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Investigated clinical, legal and health related data to assist with developing strategies to assist clients with complex problem solving & resource administration.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed monthly reports.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Case Management Specialist, 03/2019 to 04/2021
The Outreach FoundationPetersburg, VA
  • Educated 100% of clients on navigating community resources, completing social service applications, and seeking assistance in their geographical region
  • Built network of relationships with community resources and local health agencies to make client referrals for job placement, mental health, and financial assistance
  • Served as essential contact for key clients, advocating their needs while addressing business challenges
  • Served as high-quality, trusted advisor to key clients, ensuring efficient planning, forecasting, and service solutions were proposed
  • Enforced Regulatory compliance by auditing records, processes, and eligibility guidelines.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Assistant Residential Manager, 01/2015 to 02/2019
Good Neighbor HomesColonial Heights, VA
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

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Resume Overview

School Attended

  • Virginia State University

Job Titles Held:

  • Client Relationship Manager
  • Client Care Administrator
  • Case Management Specialist
  • Assistant Residential Manager

Degrees

  • B.S

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