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Client Relationship Manager Resume Example

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CLIENT RELATIONSHIP MANAGER
Professional Summary

Competent Client Relationship Manager driven to build long term-relationships with clients and colleagues to provide best service to large enterprise accounts. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and technical issues. In order to provide these results to clients this requires strong communication skills, relationship building and time management.

Work History
Realpage Inc.- Client Relationship Manager
Lombard, IL05/2019 - Current
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Required analytical review of client portfolio setup including provider billing changes.
  • Worked with clients to address and respond to client and partnership management issues.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Assisted clients with managing utility billing for all sites within their portfolio.
  • Transcended requirements on consistent basis to satisfy customers.
  • Operated in self-directed environment with minimal input to solve problems and implement resolutions.
  • Review and analyze legal guidelines for resident utility bill back.
  • Ensure client's portfolio is in legal compliance for utility billing and proposed changes to billing.
  • Utilized various platforms to conduct research to address a client's concern.
  • Experience utilizing SalesForce to locate client information, request client proposal, and submit support tickets.
  • Exposure to various property management software including OneSite, Yardi, MRI and Entrata.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Rockwell Partners- Property Manager
Harwood Heights, IL04/2017 - 05/2019
  • Maintained a sufficient Number of units so that they were market-ready at all times.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Communicated effectively with owners, residents and on-site associates.
  • Evaluated and recommended changes in rental pricing strategies.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled disciplinary actions, performance appraisals and terminations.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Carefully screened applicants for tenancy.
Renaissance Management, Inc- Property Manager
Boynton Beach, FL05/2012 - 04/2017
  • Answer incoming phone calls to provide leasing information, maintenance requests, and assist with resident complaints while providing premier customer service.
  • Handles daily interactions including showing units, execution of contracts, and rent customers', co-workers' and employer collections.
  • Assist new residents during move in process and coordinate the move out of centricity in all initiatives and residents including conducting move out inspection in addition to processing move interactions, always putting the customer needs first.
  • Responsible for processing application fees, move in monies and lease termination communications, as well as managing renewal leases.
  • Directly responsible for leasing staff to ensure maximum daily productivity.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Skills
  • Customer service-focused
  • Interpersonal and written communication
  • Detail Orientated
  • Extremely organized
  • Deadline Driven
  • Self-motivated
  • Strong verbal and written communication
  • Adaptable
  • Project Management
  • Organization and Time management
  • Database Management
  • Relationship building and management
  • Prioritizing workflows
  • Relationship cultivation and retention
  • Conflict resolution skills
Education
Palm Beach State CollegeLake Worth, FL05/2011Bachelor of Science: Supervision And Management - General Management
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Resume Overview

Companies Worked For:

  • Realpage Inc.
  • Rockwell Partners
  • Renaissance Management, Inc

School Attended

  • Palm Beach State College

Job Titles Held:

  • Client Relationship Manager
  • Property Manager

Degrees

  • Bachelor of Science : Supervision And Management - General Management

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