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Client Relationship Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Property Account Manager driven to build long term-relationships with clients and colleagues to provide best service to large enterprise accounts. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and technical issues. In order to provide these results to clients this requires strong communication skills, relationship building, project management skills and time management.

Skills
  • Detail Orientated
  • Extremely organized
  • Deadline Driven
  • Self-motivated
  • Strong verbal and written communication
  • Adaptable
  • Project Management Skills
  • Organization and Time management
  • Database Management
  • Relationship building and management
  • Prioritizing workflows
  • Relationship cultivation and retention
  • Conflict resolution skills
  • Interpersonal and written communication
  • Account management
  • Systems and software programs
  • Goals and performance
  • Client rapport
Work History
Property Account Manager, 05/2019 to Current
 American Homes 4 Rent – Gahanna, OH,
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Required analytical review of client portfolio setup including provider billing changes.
  • Manage portfolio including addressing and responding to client and partnership management issues for greater than 60,000 units.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Transcended requirements on consistent basis to satisfy customers.
  • Operated in self-directed work from home environment with minimal input to solve problems and implement resolutions.
  • Utilized various software platforms to conduct research to address a client's concern.
  • Experience utilizing SalesForce to locate client information, request client proposal, and submit support tickets.
  • Exposure to various property management software including OneSite, Yardi, MRI and Entrata.
Property Manager, 04/2017 to 05/2019
 American Homes 4 Rent – Nashville, TN,
  • Maintained a sufficient Number of units so that they were market-ready at all times.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Communicated effectively with owners, residents and on-site associates.
  • Evaluated and recommended changes in rental pricing strategies.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled disciplinary actions, performance appraisals and terminations.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Carefully screened applicants for tenancy.
Property Manager, 05/2012 to 04/2017
 Renaissance Management, Inc – City, STATE,
  • Answer incoming phone calls to provide leasing information, maintenance requests, and assist with resident complaints while providing premier customer service.
  • Handles daily interactions including showing units, execution of contracts, and rent customers', co-workers' and employer collections.
  • Assist new residents during move in process and coordinate the move out of centricity in all initiatives and residents including conducting move out inspection in addition to processing move interactions, always putting the customer needs first.
  • Responsible for processing application fees, move in monies and lease termination communications, as well as managing renewal leases.
  • Directly responsible for leasing staff to ensure maximum daily productivity.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Education
Bachelor of Science: Supervision And Management - General Management, Expected in 05/2011
to
Palm Beach State College - Lake Worth, FL,
GPA:

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Resume Overview

School Attended
  • Palm Beach State College
Job Titles Held:
  • Property Account Manager
  • Property Manager
  • Property Manager
Degrees
  • Bachelor of Science