Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Maximized customer satisfaction by handling more than 60+ customer email and telephone interactions each day.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Evaluated benefits for each caller to determine service needs and address concerns.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Took special orders in person and over telephone, generating additional revenue every month.
06/2009 to 05/2015
Shift Manager/Key HolderApplied Card Systems – Wilmington, DE,
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Described merchandise and services to customers.
Recommended improvements to store procedures.
Signed for incoming shipments in manager's absence.
Managed store security needs as required.
Operated cash register.
Evaluated transactions for suspected fraud.
Responded to safety and loss prevention incidents.
Organized in-store promotional events.
Answered questions and resolved concerns.
Set up visually appealing promotional displays.
Maintained store in clean and neat manner.
Cash handling and reconciliation, single control vault access and audit
Team management of 4-5 cashiers
08/2013 to 02/2014
Bank TellerWells Fargo – City, STATE,
Counted as much as $20,000 in daily funds with manual and machine-assisted methods.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Verified amounts and integrity of every check or funds transfer.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Opened new customer accounts, including checking, savings and lines of credit.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Processed new accounts, including checking and savings accounts credit applications.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Reconciled cash and checks against computer records at end of shift.
Recommended bank products and services to current and prospective customers.
Entered transactions into computer and issued customer receipts.
Explained bank services, financial products and applicable fees to customers.
Education and Training
Expected in 06/2008
High School Diploma: Delsea Regional High School - Franklinville, NJ GPA:
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