I am a solid team-player with customer service and administrative experience, seeking a long-term position with a patient-focused practice, which strives to achieve the highest level of client satisfaction. I am outgoing and results-oriented, with a positive outlook and energetic demeanor. I have nearly twenty
years of experience in the veterinary industry.
Currently, I am tasked with greeting clients and vendors, answering and directing multiple phone lines,managing medical records, managing accounts receivable, filling prescriptions, managing inventory and ordering supplies, setting up credit accounts, assisting veterinary technicians as needed, and maintaining a clean and pleasant environment for clients. I am also in charge of maintaining the clinic's social media presence, and I guided the transition from paper files to digital record keeping.
I assisted doctors, maintained detailed and current records for clients and patients, medical records and accounts receivable, ordered supplies, filled prescriptions, assisted technicians as needed, and maintained a clean reception and office environment. I especially enjoyed cultivating long-term rapport with clients, while educating them on practice protocols, updating account details, assisting them with signing up for new services, and processing transactions. I also was the liaison for vendors regarding backordered items, future inventory, and special offers.
I effectively routed incoming calls to multiple internal departments and personnel, and kept accurate and organized records. I strove to maintain an efficient schedule, and fielded customer questions
regarding services, merchandise, prices, and availability. I maintained a welcoming and positive lobby environment, with attractive displays for point-of-sale items, and did my best to deliver exceptional customer service to each and every client. I handled daily customer transactions (typically 40-50), and reached out to clients after appointments to inquire about any needs or concerns; sometimes suggesting additional services if indicated. I also took point on client concerns, tracking and prioritizing issues based on level of need, to streamline conflict resolution.
I maintained detailed and current records for clients and patients, their appointments, and prescriptions. I managed a busy, multiple phone line system, while using consultative techniques to understand customer needs, schedule appointments, and make strategic referrals to business partners if necessary. I aided with client conflicts by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. I managed the cash drawers of multiple checkout stations, ensuring balanced
records of transactions at end of day.
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